Jordan M. John
Oak Creek,WI
Summary
Results-driven professional with a strong background in sales support, client services and marketing. Proven ability to enhance customer satisfaction through effective communication and operational coordination. Experience in financial analysis, marketing development and generating insightful reports to drive sales team productivity.
Overview
12
12
years of professional experience
Work History
Senior Sales Support Associate
CBRE
Chicago, IL
10.2025 - Current
- Coordinated communication between sales teams and clients to streamline operations and enhance collaboration.
- Assisted in preparing sales presentations and marketing materials for client pitches.
- Assisted sales team with product demonstrations and presentations.
- Maintained accurate records of client interactions and sales activity in CRM system.
- Facilitated follow-up communication with clients to enhance customer satisfaction levels.
- Supported the onboarding process for new team members through training sessions.
- Reviewed sales contracts for accuracy prior to submitting them for approval.
- Created and distributed reports summarizing key performance indicators to monitor sales progress and inform strategy.
- Collaborated with marketing team to develop promotional activities and materials that directly supported sales objectives.
- Monitored competitor activity in order to stay ahead of the competition.
Client Service Associate
CBRE
Chicago, IL
09.2019 - 10.2025
- Established strong relationships with clients to enhance service delivery.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Coordinated communication between clients and internal teams.
- Developed presentations for client meetings and reports.
- Conducted research on market trends to inform client strategies.
- Analyzed financial data to determine the best investment strategies for clients based on their needs and goals.
BUSINESS OPERATIONS COORDINATOR | TRANSACTIONS
CBRE, Inc.
Los Angeles, USA
02.2018 - 09.2019
- Oversee and process all transactions from executed agreements to closing.
- Collaborated with Transaction Accounting to ensure accurate collection and distribution of clients' commission payments.
- Supported 60+ brokers and their teams in meeting strict deadlines.
- Processed over $125,349,244.72 in revenue for the South Bay office.
- Analyze financial data/revenue and compose reports.
- Review and analyze contract documents.
- Verify deal voucher against the written contract to enter all sale and lease information into the CBRE database per policy and procedures.
- Maintained communication with clients, agents, title officers, and lenders to facilitate smooth transaction processes.
- Honored as employee of the month for demonstrating outstanding performance at CBRE South Bay.
ADVERTISING ACCOUNT EXECUTIVE (Digital Recruitment/Media Strategist)
Tronc (Formerly Tribune Publishing)
Chicago, USA
06.2016 - 10.2017
- Generated $81,000 in the first 6 weeks, including $37,000 from a major project closing 33% of possible sales, and nearly 50% of total team revenue.
- Managed book of business forecasted to generate $550,000 in annual revenue through account management and business development.
- Developed and executed comprehensive marketing strategy for digital/social media advertisements and branding initiatives to attract top-quality candidates.
- Collaborated with clients of varying sizes to implement tailored recruitment strategies while driving new business development.
- Facilitated and transformed clients recruiting systems and processes into an integrated online tool that resulted in more efficient and effective recruiting.
MARKETING STRATEGIST/COORDINATOR
Sorrell & Company Realtors
Columbus, USA
11.2014 - 06.2016
- Analyzed and addressed weaknesses in marketing strategies, crafting plans that enhanced business visibility and brand awareness.
- Developed and executed marketing materials, including e-mail campaigns, brochures, and flyers, to effectively engage target audiences.
- Partnered with Marketing Director on creation and production of promotional materials for both digital and print mediums.
- Coordinated social media content and updated/managed accounts in conjunction with website and email marketing campaigns.
- Coordinated open houses to attract potential buyers and increase sales.
Education
Bachelor of Specialized Studies - Strategic Communications in Marketing & Business
Ohio University
Athens, OHAssociates Degree - Arts and Social Sciences
Ohio University
Athens, OHSkills
- Sales Presentation Design
- Client Engagement Strategy
- Sales Performance Analysis
- Financial Analysis
- Revenue Reporting
- Business Analysis
- CRE Transaction Management
- Microsoft Office
- Deal IQ
- Visual Content Creation
- Analytical Thinking
- Time Management
- Account Management
- Client relationship management
- Leadership
- Communication Skills
Timeline
Senior Sales Support Associate
CBRE
10.2025 - Current
Client Service Associate
CBRE
09.2019 - 10.2025
BUSINESS OPERATIONS COORDINATOR | TRANSACTIONS
CBRE, Inc.
02.2018 - 09.2019
ADVERTISING ACCOUNT EXECUTIVE (Digital Recruitment/Media Strategist)
Tronc (Formerly Tribune Publishing)
06.2016 - 10.2017
MARKETING STRATEGIST/COORDINATOR
Sorrell & Company Realtors
11.2014 - 06.2016
Bachelor of Specialized Studies - Strategic Communications in Marketing & Business
Ohio University
Associates Degree - Arts and Social Sciences
Ohio University