Donika Rrapi
Monroe,CT
Summary
Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Overview
3
3
years of professional experience
Work History
Sales Associate/Party Host/ Cafe/Court Monitor
Sky Zone Trampoline Park
Trumbull, CT
05.2023 - Current
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Engaged customers in friendly, professional dialogue to determine needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted servers in seating guests by escorting them to their tables.
- Cleaned tables in the dining area before and after customer seating.
- Adhered to health and safety regulations when handling food items.
- Trained and mentored up to 16 new employees each quarter.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
Cashier
Walgreens
Monroe, CT
08.2021 - 02.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Followed company security procedures for handling large sums of money.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
High School Diploma -
Masuk High School
Monroe, CT06-2023
Ph.D. -
Housatonic Community College
Bridgeport, CTSkills
- Business Development
- Upselling
- Inventory Control
- Contract Preparation
- Customer Needs Assessment
- Relationship Building
- Customer Service
- Positive and professional
Timeline
Sales Associate/Party Host/ Cafe/Court Monitor
Sky Zone Trampoline Park
05.2023 - Current
Cashier
Walgreens
08.2021 - 02.2022
High School Diploma -
Masuk High School
Ph.D. -
Housatonic Community College