Professional Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline

Angelina Santiago

Dick’s Sporting Goods
Albany,New York
1
Language
3
years of professional experience

Customer Service Specialist; A Store Lead supporting front-end operations, cash handling, and end-of-night register reconciliation. Protects company assets, counts tills, and guides 3–5 cashiers per shift through busy shifts to keep service steady and teams on pace. Brings retail leadership through clear communication, quick problem resolution, and dependable shift support.

Work History

Cashier/Cafe/Party Host/Court Monitor

2 Years 9 Months
Launch Trampoline Park | 03.2023 - 12.2025
  • Worked part-time in New York City during school breaks, providing consistent service during peak times.
  • Provided excellent customer service while selling tickets for jump and play activities to families and guests.
  • Prepared food and sold snacks and beverages at the cafe kiosk, ensuring guests had access to refreshments while enjoying their visit.
  • When working as a court monitor watching over children and adults jump and enjoy themselves while looking after their safety.

CSS (Customer Service Specialist; A Store Lead)

2 Years 3 Months
Dick’s Sporting Goods | 11.2023 - 02.2026
  • In charge of protecting the Company’s Assets
  • In charge of counting all of the tills from the registers at the end of the night
  • Guide fellow Cashiers, be there for them and lead them to successful days/shifts
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.

Summer Seasonal Associate

3 Months
Aeropostale | 05.2024 - 08.2024
  • Recovered Floor
  • Helped with Fitting Rooms
  • Cashier
  • Worked Floor Set/Shipment Shifts

Education

Junior in College

SUNY at Albany | Albany, NY | 01.2027
Expected Year to Graduate: May 2027

Skills

Customer service
Safety management
Coordinate schedules
Peer mentoring
Problem resolution
Cash handling
Store closing procedures
Inventory control
Team supervision
Floor recovery
Loss prevention
Sales reporting
Employee training
Performance coaching

LANGUAGES

Spanish

Timeline

Summer Seasonal Associate

Aeropostale
05.2024 - 08.2024Read More

CSS (Customer Service Specialist; A Store Lead)

Dick’s Sporting Goods
11.2023 - 02.2026Read More

Cashier/Cafe/Party Host/Court Monitor

Launch Trampoline Park
03.2023 - 12.2025Read More

SUNY at Albany

Junior in College
Read More
Angelina Santiago