Customer Service Specialist; A Store Lead supporting front-end operations, cash handling, and end-of-night register reconciliation. Protects company assets, counts tills, and guides 3–5 cashiers per shift through busy shifts to keep service steady and teams on pace. Brings retail leadership through clear communication, quick problem resolution, and dependable shift support.
Work History
Cashier/Cafe/Party Host/Court Monitor
2 Years 9 Months
Launch Trampoline Park | 03.2023 - 12.2025
Worked part-time in New York City during school breaks, providing consistent service during peak times.
Provided excellent customer service while selling tickets for jump and play activities to families and guests.
Prepared food and sold snacks and beverages at the cafe kiosk, ensuring guests had access to refreshments while enjoying their visit.
When working as a court monitor watching over children and adults jump and enjoy themselves while looking after their safety.
CSS (Customer Service Specialist; A Store Lead)
2 Years 3 Months
Dick’s Sporting Goods | 11.2023 - 02.2026
In charge of protecting the Company’s Assets
In charge of counting all of the tills from the registers at the end of the night
Guide fellow Cashiers, be there for them and lead them to successful days/shifts
Resolved customer inquiries and issues through effective communication and problem-solving techniques.