Doniqua Thompson
Detroit,MI
Summary
Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Owners/C.E.O
Carlock Cleaning Co. LLC
03.2021 - Current
- Developed strategic business plans to enhance operational efficiency and customer satisfaction.
- Managed daily operations, ensuring seamless workflow across all departments.
- Built and maintained strong relationships with vendors and clients to foster growth opportunities.
- Trained and mentored staff, promoting a culture of continuous improvement and teamwork.
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Analyzed market trends to adapt business strategies and stay competitive within the industry.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Custodian
Diverse Cleaning LLC
04.2019 - 02.2021
- Maintained cleanliness and sanitation standards across multiple facilities.
- Operated industrial cleaning equipment to ensure efficient deep-cleaning processes.
- Conducted regular inspections to identify maintenance needs and safety hazards.
- Trained new custodial staff on operational procedures and safety protocols.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
- Maintained cleanliness in high-traffic areas, contributing to positive public image of facility.
Janitorial Maintenance Supervisor
Benevolence Cleaning Service
09.2018 - 01.2020
- Supervised daily janitorial operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff on efficient cleaning techniques and equipment usage.
- Developed schedules to optimize workforce productivity and resource allocation.
- Conducted regular inspections to identify maintenance needs and ensure facility cleanliness.
Custodian
Kimco Services
04.2017 - 10.2017
- Cleaning building floors by sweeping, mopping, scrubbing, or vacuuming them
- Service, clean, and supply restrooms.
- Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges and squeegees.
- Dust furniture, walls, machine, and equipment.
- Mix water and detergent or acids in containers to prepare cleaning solutions, according to specification.
- Follow procedures for the use of chemical cleaners and power equipment, to prevent damage to floors and walls.
- Carried linens, towels, toilet items, and cleaning supplies, using wheeled carts.
- Kept storage areas and carts well stocked, clean, and tidy.
Sandwich Artist
Subway
03.2015 - 07.2015
- Exhibits a cheerful and helpful manner while greeting guests and preparing their orders.
- Demonstrate a complete understanding of menu items and explain them to guest accurately.
- Uses Point of Sale system/cash register to record the order and compute the amount of the bill. Collects payment from guest and makes change.
- Performs Cash–In Procedure–accounting for all forms of money, bread, ect., during the shift.
- Prepares food neatly, according to formula, and in a timely manner.
- Checks products in sandwich unit and restocks items to ensure a sufficient supply through out the shift.
- Understands adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up.
- Cleans and maintain all areas of restaurant to promote a clean image. Understands and adheres to the 3-step method of cleaning.
- Understands and adheres to all quality standards, formulas and procedures as outlined in the SUBWAY Operations manual.
- Maintains a professional appearance and grooming standards as outlined in the SUBWAY Operations Manual.
Face Painter
Creative Images
06.2013 - 09.2013
- Extensive experience managing and maintaining a fun organized birthday party enviorment.
- Excelled and multi-tasking in customer service.
- Supervised front desk and answering phone calls.
- Skilled in free hand painting of tattoo arts and face painting
- A fun and bubbly personality to interact with customers of all ages.
- Confidence and energy to run/host parties.
- Working with children with various party activities such as painting or balloon twisting.
Package Handler
Employment Partners INC.
03.2012 - 08.2013
- Upon receiving the order, unload packages from the trucks and stored them in the ware house in a proper manner.
- Maintained a clean working enviorment, and also kept equipment and tools used for unloading the goods in their respective places.
- Documented and managed the systems of inventory control in the computer which is normaly placed in ware house with the use of bar code readers and scanners.
- Conducted regular routines checks on arrivals and shipments against their own blls of invoices and lading.
Education
G.E.D -
Access G.E.D Peparations
Detroit, MISkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
- Business management
- Staff management
- Business planning
- Strategic planning
- Financial management
- Staff hiring
- Business development
- Business launch
- Business marketing
Certification
Business License
Timeline
Owners/C.E.O
Carlock Cleaning Co. LLC
03.2021 - Current
Custodian
Diverse Cleaning LLC
04.2019 - 02.2021
Janitorial Maintenance Supervisor
Benevolence Cleaning Service
09.2018 - 01.2020
Custodian
Kimco Services
04.2017 - 10.2017
Sandwich Artist
Subway
03.2015 - 07.2015
Face Painter
Creative Images
06.2013 - 09.2013
Package Handler
Employment Partners INC.
03.2012 - 08.2013
G.E.D -
Access G.E.D Peparations