Donisha Day
Mountain House,CA
Summary
Strong leader with exceptional talents in team building, leading, and motivating others. Aptitude for customer relations and relationship-building, resulting in excellent service. Recognized for exceptional problem-solving and creative thinking abilities, leading to innovative solutions. Skilled in planning, directing, project managing, and ensuring continuous operations across departments. Thrives independently and in collaborative team environments. Excellent written and verbal communication skills contribute to overall effectiveness in any role.
Overview
25
25
years of professional experience
Work History
Business Proprietor
DonDay Productions, LLC
Mountain House, CA
01.2020 - Current
- Responsible for the growth, stability, direction, and daily operations
- Writes and edits film and stage scripts
- Makes business and financial decisions for production projects
- Responsible for hiring production crew, talent, and post-production contractors
- Meets with service vendors or product suppliers to obtain equipment needed for production events
- Directs all stage and film productions
- Acquires project funds for film and theater projects
- Secures production venues, film locations and permits
- Responsible for determining target demographics and marketing strategies
- Creates and manages production schedules.
Department Secretary
Kaiser Permanente
Santa Clara, CA
09.2003 - Current
- Assists social workers, management team, discharge planners and physicians to provide member support and satisfaction
- Processes social service referrals via Health Connect (EPIC)
- Provides resources and information to patients and families
- Manages and processes employee payroll using Timekeeping Information Management System (TIME), maintains employee records, and monitors staff vacation / sick leave
- Responsible for managing departments daily schedules
- Manages computer access for current and onboarding department staff
- Orients onboarding staff on department policies, procedures, and administrative workflow
- Responsible for composing minutes for department meetings
- Records hospital census and case load data for metric reports and compiles confidential information for database records
- Supervises department staff fulfillment with company compliance and education training
- Manages various projects for the department.
Patient Relations Coordinator
Kaiser Permanente
Milpitas, CA
07.2002 - 09.2003
- Provides phone support identifying member problem situations and makes referrals for resolutions involving medical care, service, and access
- Responsible for the written and verbal interpretations of the Health Plan Service Agreement contracts
- Assists in the design, development and implementation of recent programs and service improvements for members, providers, and local facility personnel
- Updates and distributes new member letters and physician biographies
- Assists new members in selecting personal care physicians
- Responsible for scheduling and coordinating New Member Orientation meetings.
Senior Marketing Admin
Terayon Communication Systems (StarTemps)
San Jose, CA
07.2000 - 11.2001
- Provides administrative support to Vice President of Marketing, Director of Marketing and Product managers
- Coordinates events, schedules meetings and training sessions
- Responsible for posting document links on internal web page
- Creates presentation slides, spread sheets and organization charts
- Implements filing system and maintains department records
- Constructs weekly status reports for Marketing Director and Managers
- Manages all travel arrangements and processes expense reports
- Orders product purchases and all office supplies for department
- Responsible for taking dictations and providing minutes for weekly Logistics meetings.
Education
Master of Arts - English Creative Writing
Southern New Hampshire University
Manchester, NH04.2019
Bachelor of Arts - Creative Writing And English
Southern New Hampshire University
Manchester, NH05.2016
Associate of Arts - Liberal Arts And Humanities
San Jose City College
San Jose, CA05.2012
Skills
- Project Management
- Staff Management
- Customer Relations
- Talent Development
- Verbal and written communication
- Staff hiring
Computer Skills
- Health Connect, Mainframe (CIPS, PARRS, BES/Foundation Systems, TIME System), Microsoft Windows (2000-XP), Microsoft Office (Power point, Word, Excel), Louts Notes, Eudora, Outlook 2000, and Mac Literate.
References
Available Upon Request
Timeline
Business Proprietor
DonDay Productions, LLC
01.2020 - Current
Department Secretary
Kaiser Permanente
09.2003 - Current
Patient Relations Coordinator
Kaiser Permanente
07.2002 - 09.2003
Senior Marketing Admin
Terayon Communication Systems (StarTemps)
07.2000 - 11.2001
Master of Arts - English Creative Writing
Southern New Hampshire University
Bachelor of Arts - Creative Writing And English
Southern New Hampshire University
Associate of Arts - Liberal Arts And Humanities
San Jose City College