Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Lyons

Conway,SC

Summary

Accomplished Business Proprietor and Director of Client Services at OMP, adept in operations and human resources management. Spearheaded data-driven strategies at An Etch Above, boosting revenue significantly. Excelled in fostering teamwork, strategic planning, and cost control, achieving notable organizational advancements and client satisfaction.

Overview

15
15
years of professional experience

Work History

Business Proprietor

An Etch Above
02.2012 - Current
  • Utilized data-driven decision-making processes to continuously improve overall business performance over time.
  • Implemented cost-saving measures without compromising on quality or customer service standards.
  • Designed a successful sales strategy that generated significant revenue increases year after year.
  • Managed contract negotiations and vendor compliance, supporting new account development and broadening service offerings.
  • Maximized profit margins by negotiating optimal pricing structures with both clients and suppliers.
  • Established a supportive work environment that fostered teamwork and collaboration among employees.

Board Member

White Marsh Volunteer Fire Company
02.2020 - 01.2024
  • Fostered collaboration among board members, promoting open communication and shared decision making.
  • Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
  • Drove strategic planning efforts to align with company vision and long-term objectives.
  • Prepared and presented reports to inform board on organizational progress and goals.

Director of Client Services

OMP
07.2010 - 05.2011
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
  • Established performance and service goals and held associates accountable for individual performance.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.

Education

Bachelor of Arts - Business Management

Notre Dame of Maryland University
Baltimore, MD
05-2009

Skills

  • Operations management
  • Human resources management
  • Small business operations
  • Planning and execution
  • Business management and development
  • Strategic planning
  • Project management
  • Cost control and analysis

Timeline

Board Member

White Marsh Volunteer Fire Company
02.2020 - 01.2024

Business Proprietor

An Etch Above
02.2012 - Current

Director of Client Services

OMP
07.2010 - 05.2011

Bachelor of Arts - Business Management

Notre Dame of Maryland University

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Kimberly Lyons