Donita Heron
Daytona Beach,Florida
Summary
Accomplished Full Spa Specialist at Gliteratti Salon, enhancing customer satisfaction through expert problem-solving and advanced communication. Implemented scheduling systems, optimizing appointments, and reducing wait times by 30%. Proven track record in management, collaboration, and quality assurance, driving operational efficiency and service excellence. Skilled in analytical thinking and technical communication.
Overview
16
16
years of professional experience
Work History
Full Spa Specialist
Gliteratti Salon
03.2024 - Current
- Collaborated with team to enhance customer service experience and ensure client satisfaction.
- Executed daily salon operations, maintaining organization and cleanliness throughout work areas.
- Assisted clients in selecting appropriate services based on individual needs and preferences.
- Implemented scheduling system to optimize appointment bookings and minimize wait times.
Shift Supervisor
McDonald's Restaurant
01.2022 - 10.2024
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and guided team members on best practices in customer service and product handling.
- Implemented inventory management procedures, reducing discrepancies and improving stock accuracy.
- Monitored performance metrics, providing feedback to enhance team productivity and service quality.
- Assisted in scheduling shifts to optimize labor resources based on peak activity periods.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Shift Supervisor
Wendys Restaurant
03.2014 - 11.2022
- Collaborated with management to develop strategies for process improvements and operational efficiency.
- Completed store opening and closing procedures and balanced tills.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
Tele Tech
Customer Service Represenative
01.2010 - 01.2014
- Diagnosed and resolved customer inquiries effectively, enhancing service satisfaction.
- Collaborated with team members to streamline communication processes, improving response times.
- Trained new staff on customer service protocols, ensuring adherence to quality standards.
- Implemented feedback mechanisms for continuous improvement in service delivery.
- Conducted regular system updates and maintenance to optimize operational efficiency.
- Analyzed customer feedback data to identify trends and inform service enhancements.
- Enhanced safety protocols, conducting regular inspections, and safety drills for the technical team.
- Reduced response times to technical issues by implementing a prioritized troubleshooting protocol.
Education
Certificate of Technical Studies - Full Spa Specialist
Daytona College
04-2023
High School Diploma -
Deland High School
DeLand, FL05-2000
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Advanced communication
- Technical communication
- Management collaboration
Timeline
Full Spa Specialist
Gliteratti Salon
03.2024 - Current
Shift Supervisor
McDonald's Restaurant
01.2022 - 10.2024
Shift Supervisor
Wendys Restaurant
03.2014 - 11.2022
Tele Tech
Customer Service Represenative
01.2010 - 01.2014
Certificate of Technical Studies - Full Spa Specialist
Daytona College
High School Diploma -
Deland High School