Accomplished General Manager with a proven track record at Fazoli's, enhancing operational efficiency and driving revenue growth. Expert in P&L management and operations, with a flair for leadership and team building. Achieved significant performance improvements by fostering a culture of mutual respect and open communication. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proactive and goal-oriented professional with excellent time management skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Hi, I’m
Donivan Stevens
DesMoines,IA
Summary
Overview
6
years of professional experience
1
Certification
Work History
Fazoli's
General Manager
04.2021 - Current
Job overview
- Managed labor, inventory and food costs to optimize operational efficiency.
- Strengthened team dynamics by promoting open communication and mutual respect.
- Oversaw general repairs and painting to maintain facility standards.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff. Running our districts training location.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Filled in various roles as needed to ensure smooth restaurant operations.
- Managed daily cash handling procedures to ensure accuracy and accountability.
- Ensured adherence to high cleaning standards, contributing to a safe and sanitary dining experience.
- Supported operational continuity by stepping in during District Manager's unavailability.
- Presented at General Manager meetings to share critical business insights and strategies.
- Boosted store profitability by streamlining operations and driving revenue growth.
Pancheros
General Manager
06.2020 - 02.2021
Job overview
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Resigned due to the extensive 2-hour commute impacting family well-being.
Jimmy's Egg
Kitchen Manager
12.2018 - 01.2020
Job overview
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Oversaw food inventory processes to maintain cost efficiency.
- Managed kitchen activities until the site was closed as a result of COVID-19.
Education
Perry High SchoolPerry Iowa
High School Diploma
03-2011
University Overview
- Extracurricular Activities: USMC JROTC Class Commander
- Extracurricular Activities: Swim Team
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Training and coaching
- Inventory control
- Employee scheduling
- Verbal and written communication
- Administrative skills
- P&L management
- Performance improvements
Certification
ServSafe Certification
Timeline
General Manager
Fazoli's
04.2021 - Current
General Manager
Pancheros
06.2020 - 02.2021
Kitchen Manager
Jimmy's Egg
12.2018 - 01.2020
Perry High School
High School Diploma
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