Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Donj'ae Howe

Philadelphia,PA

Summary

Professional and experienced healthcare administrator ready to excel in patient access roles. Proven track record of enhancing patient experiences, streamlining administrative processes, and ensuring compliance with healthcare regulations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in patient registration, insurance verification, and maintaining accurate medical records. Reliable and personable, fostering positive interactions with patients and staff alike.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Behavioral Health Technician

Attain ABA
01.2024 - 01.2025
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
  • Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
  • Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
  • Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.

Patient Service Representative

Main Line Audiology
05.2020 - 10.2023
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Answered incoming calls, scheduled appointments and filed medical records.

Home Health Aide

McManus Assistive Care
06.2019 - 03.2022
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.

Front Desk Receptionist

Delaware County Pain Management & MRI
09.2019 - 05.2020
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Answered phone calls and messages, scheduled appointments, and handled patient inquiries.

Education

High School Diploma -

Simon Gratz Mastery Charter High School
Philadelphia, PA
06-2019

Skills

  • Records maintenance
  • Log updating
  • Case documentation
  • Customer service
  • Call center experience
  • Computer proficiency
  • Scheduling

Certification

  • Mental Health First Aid Certification - National Council for Behavioral Health.
  • Registered Behavioral Technician - Attain ABA

Timeline

Behavioral Health Technician

Attain ABA
01.2024 - 01.2025

Patient Service Representative

Main Line Audiology
05.2020 - 10.2023

Front Desk Receptionist

Delaware County Pain Management & MRI
09.2019 - 05.2020

Home Health Aide

McManus Assistive Care
06.2019 - 03.2022

High School Diploma -

Simon Gratz Mastery Charter High School

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Donj'ae Howe