Donkeitha Reed
Houston
Summary
Dedicated home health patient care provider excelling in medication administration and wound care. Strong problem-solving and time management skills ensure safe, supportive environments for clients.
Overview
11
11
years of professional experience
Work History
Home Health Patient Care Provider
United America Home Health Services
Missouri City
10.2022 - Current
- Helping with Daily Living Activities:**
**administer Medications: ** Make sure to give medications on time and in the correct amounts. Watch for side effects and keep a log to track when medications are taken.
**Providing Emotional Support:** Have meaningful conversations, offer encouragement during tough times, and help with feelings of loneliness or anxiety through understanding.
**Doing Basic Medical Tasks:** Take vital signs, help care for wounds, and assist with moving around. Work with healthcare professionals to monitor health changes, and share important observations.
**Keeping a Safe and Clean Environment: ** Check living spaces for safety, remove hazards, and prevent falls. Clean regularly, stay organized, and ensure that necessary supplies and equipment are easy to find.
Customer Service Representative
Cigna
houston
11.2018 - 10.2022
- Assist with escalated calls. Initiated grievances, appeals, and prior authorization. Educated members on benefits and procedures. Answer over 50-60 calls per day. Assisted with eligibility/enrollment inquiries, assisted with medical/RX claims inquiries.
Customer Service Representative Team Lead
Harris County Toll Road Authority
Houston
11.2014 - 07.2018
- Handled inbound payments efficiently over the phone, ensuring a seamless transaction experience for customers. Actively educated callers on the numerous advantages of opening an EZ Tag account, including convenience and potential cost savings. Addressed a variety of inquiries related to existing EZ Tag accounts, providing thorough and accurate information. Managed an average of over 65 calls per day, demonstrating strong communication skills and the ability to multitask in a fast-paced environment.Managed an average of over 65 calls per day, demonstrating strong communication skills and the ability to multitask in a fast-paced environment.
Education
High School Diploma -
Forest Brook High School
Houston, TX05-1990
Skills
- Medication administration
- Wound care assistance
- Customer relationship management
- Call handling efficiency
- Problem solving
- Team collaboration
- Time management
- Grievance resolution
- Eligibility verification
Timeline
Home Health Patient Care Provider
United America Home Health Services
10.2022 - Current
Customer Service Representative
Cigna
11.2018 - 10.2022
Customer Service Representative Team Lead
Harris County Toll Road Authority
11.2014 - 07.2018
High School Diploma -
Forest Brook High School