Donley Baker
Dixon,MO
Summary
Competent Telecommunications Technician with a U.S. Secret, Security Clearance bringing fifteen years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Telecommunications Technician
A&T Systems
10.2017 - Current
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Installed and configured new devices and system components.
- Performed quality assurance on systems to confirm optimal performance.
- Responded to service requests during and after business hours.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Performed periodic system upgrades and maintenance to meet industry standards.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Installed wiring, cabling and networking hardware on customer premises.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Performed preventive maintenance of telecommunications equipment.
- Read blueprints and schematics to correctly place equipment.
- Worked closely with network administrators and server engineers to deliver quality service.
Telecommunications Technician
Trowbridge & Trowbridge
09.2013 - 09.2017
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Installed and configured new devices and system components.
- Performed quality assurance on systems to confirm optimal performance.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Responded to service requests during and after business hours.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Installed wiring, cabling and networking hardware on customer premises.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Performed preventive maintenance of telecommunications equipment.
- Read blueprints and schematics to correctly place equipment.
Electrical Apprentice
Torgeson Electric
09.2011 - 08.2013
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
- Handled installation of electrical components by splicing, joining, and connecting wire.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Repaired light fixtures, controls, switches, and circuit breaker panels based on evaluations.
- Terminated wiring and connected circuits with correct techniques.
- Spliced, joined and connected wire to accurately install new electrical systems.
- Optimized work readiness with organized tools and spaces.
- Learned and followed latest electrical codes and regulations to deliver compliant electrical systems.
- Adhered to electrical and building codes when installing and repairing electrical systems or components.
- Read and interpreted drawings to provide wiring layouts for new installations.
- Followed strict schedules to install and test 120/208 volt systems.
- Repaired or replaced wiring, equipment and fixtures using hand tools and power tools.
- Followed state and local building regulations based on National Electrical Code.
- Installed safety and distribution components for electrical systems, such as switches, resistors and circuit-breaker panels.
- Installed ground leads and connected power cables to equipment.
Recreation Aide
Morale Welfare And Recreation
04.2003 - 12.2009
- Set up and broke down equipment and supplies used in activities, focusing on safe handling and storing.
- Communicated accurate information about available services and facilities to promote enrollment.
- Facilitated interaction in programs by engaging with participants individually to provide encouragement and guidance.
- Led archery, trap and skeet, Commanders Cup Tournaments, Missouri Hunters Education & Safety Course, Wounded Warriors programs for groups of up to 100, providing motivation and guidance to participants.
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
- Performed light custodial duties to provide clean and inviting facilities.
- Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
- Responded to public inquiries to provide information about programs and facilities.
- Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
- Discussed safety and maintenance concerns with supervisor for remediation.
- Ordered, Inspected, maintained, and cleaned rock climbing wall, canoe, boats, bounce houses, propane bbq grills, and other equipment and supplies to maintain operational standards.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Implemented and developed programs to promote physical fitness, teamwork and healthy living.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Maintained order among participants and spectators to enforce conduct rules conformance.
- Assisted in preparing recreational materials and supplies for each activity.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Monitored participation in recreational activities to provide assistance to participants.
- Collaborated with other recreation staff in developing new recreational activities.
- Prepared reports for management regarding status and progress of recreational activities.
- Transported and escorted program participants to and from activities and on field trips.
Cable Splicer and Equipment Operator
Baker Cable Works
06.2001 - 03.2003
- Installed wiring, cabling and networking hardware on customer premises.
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Responded to service requests during and after business hours.
- Performed preventive maintenance of telecommunications equipment.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Operated machining equipment safely with team of operators.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Kept machinery in proper working order by repairing and replacing malfunctioning parts.
- Remove debris and leveled ground to prepare job sites for construction projects.
- Moved equipment between job locations using truck and trailer.
- Followed safety protocols while operating machinery.
- Assisted team in setting up and dismantling equipment and tools to use for construction.
- Loaded and unloaded construction materials on site.
Education
High School Diploma -
Dixon R-1 School District
Dixon, MO05.2001
Skills
- Equipment Safety
- Installing Equipment
- Troubleshooting Systems
- Educating Customers
- Installation and Maintenance
- Device Installation
- Troubleshooting and Repair
- Equipment Installation
- Work Order Completion
- Test Equipment Operation
- Engineering Plans
- Safety Awareness
Certification
- Certified BICSI ITS Technician
- Confined Space
- Hilti Fire Stop
- Range Safety Officer
- Hubbell Premise Wiring
- Leviton Structured Cabling
- Fort Leonard Wood Power School, UPS Training
- U.S. Secret, Security Clearance
Timeline
Telecommunications Technician
A&T Systems
10.2017 - Current
Telecommunications Technician
Trowbridge & Trowbridge
09.2013 - 09.2017
Electrical Apprentice
Torgeson Electric
09.2011 - 08.2013
Recreation Aide
Morale Welfare And Recreation
04.2003 - 12.2009
Cable Splicer and Equipment Operator
Baker Cable Works
06.2001 - 03.2003
High School Diploma -
Dixon R-1 School District