Kerry Ritch

Telecommunications Technician

Time Warner Cable / Spectrum Cable

03.2001 - 05.2023

Installed and configured new devices and system components.
Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
Installed and repaired network cabling, hardware and software to maximize operational efficiency.
Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
Collaborated with other technicians to troubleshoot and resolve technical issues.
Reduced downtime with regular maintenance of telecommunications equipment and infrastructure.
Minimized service disruptions with proactive identification of potential network issues during routine inspections.
Reduced downtime for clients with prompt troubleshooting and resolution of connectivity issues.
Improved customer satisfaction by efficiently diagnosing and repairing telecommunication equipment.
Enhanced network performance by conducting routine maintenance and system upgrades.
Managed work orders, maintaining accurate documentation of completed tasks, parts used, and hours worked.
Increased team productivity by providing technical support and training to junior technicians.
Maximized system reliability with regular monitoring, testing, and recalibration of telecommunications equipment.
Ensured safety compliance by adhering to industry guidelines and company protocols during installations and repairs.
Maintained current knowledge of industry trends, attending workshops and conferences to remain up-to-date on emerging technologies.
Performed periodic system upgrades and maintenance to meet industry standards.
Read blueprints and schematics to correctly place equipment.
Performed preventive maintenance of telecommunications equipment.