Donlyn "Kaye" Gray-Lakin
Pilot Point,Tx
Summary
Dependable multi industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Overview
9
9
years of professional experience
Work History
Retail Manager
Dollar General
Pilot Point, TX
08.2021 - 07.2024
- Managed daily operations of the store, including opening and closing procedures.
- Monitored store security systems to protect against theft or vandalism.
- Negotiated contracts with vendors for supplies, products, and services.
- Hired, trained, mentored, and evaluated staff members on a regular basis.
- Ensured compliance with safety regulations in accordance with company policy.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Recruited, interviewed and hired qualified candidates for open positions.
- Created weekly schedules for store employees according to labor laws and budget constraints.
CERTIFIED NURSING ASSISTANT
Cedar Ridge Nursing & Rehab
Pilot Point, Tx
12.2020 - 08.2021
- Supported patients with daily activities and attending to personal hygiene, transporting patients, and assisting them in walking and exercising.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
CERTIFIED NURSING ASSISTANT
Pilot Point Care Center
Pilot Point, Tx
03.2020 - 12.2020
- Helped residents with daily living tasks including feeding, dressing, and personal hygiene.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Participated in educational programs related to nursing assistant skills development.
- Responded quickly to emergency situations involving sudden illness or injury.
CERTIFIED NURSING ASSISTANT
Countryside Nursing and Rehab
Pilot Point, Tx
12.2018 - 03.2020
- Helped patients with daily living requirements by bathing, dressing and assisting with mobility needs.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Participated in educational programs related to nursing assistant skills development.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Responded quickly to emergency situations involving sudden illness or injury.
- Provided emotional support to patients and families during difficult times.
CUSTODIAN
EFI
Pilot Point, Tx
08.2015 - 10.2018
- Cleaned school facilities to maintain sanitary, safe, and attractive environment.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Monitoring inventory levels of consumable items like toiletries and garbage bags throughout the facility and restocking shelves accordingly.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Assisting with special projects related to custodial care as assigned by supervisor or manager.
DOG BATHER
Texas Pawfessional Dog Grooming
Krugerville, Tx
04.2016 - 09.2018
- Maintained good working relationship with co-workers and management.
- Scrubbed, shampooed, and conditioned dogs of all sizes and breeds.
- Assisted in bathing dogs that were difficult to handle or had special needs.
- Maintained a friendly atmosphere in order to provide a comfortable experience for both customers and their pets.
Education
Associate of Science - Medical Billing/ Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL09-2025
GED - GENERAL - General studies
Williams HS
Plano, Tx05.1991
Skills
- Inventory management
- Documentation and recordkeeping
- Patient relations
- HIPAA compliance
- Behavior redirection
- First aid and CPR
- Customer Service
- Quality Assurance
- Loss Prevention
- Cash Management
- Complaint resolution
- Budget Planning
Affiliations
- I am a mom of a busy 7 y.o. that keeps me on my toes. I enjoy seeing him blossom and grow into the person that continues to amaze me daily. Our family enjoys sporting events and lazy days equally.
Timeline
Retail Manager
Dollar General
08.2021 - 07.2024
CERTIFIED NURSING ASSISTANT
Cedar Ridge Nursing & Rehab
12.2020 - 08.2021
CERTIFIED NURSING ASSISTANT
Pilot Point Care Center
03.2020 - 12.2020
CERTIFIED NURSING ASSISTANT
Countryside Nursing and Rehab
12.2018 - 03.2020
DOG BATHER
Texas Pawfessional Dog Grooming
04.2016 - 09.2018
CUSTODIAN
EFI
08.2015 - 10.2018
Associate of Science - Medical Billing/ Coding
Ultimate Medical Academy - Clearwater
GED - GENERAL - General studies
Williams HS
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