Summary
Overview
Work History
Education
Skills
Timeline
Generic

Don Martha Dutse

West Palm Beach,FL

Summary

Dedicated professional with a strong background in healthcare and customer service. Proven leadership in cultivating referral partnerships and streamlining admission processes to enhance operational efficiency. Committed to delivering exceptional service and fostering strong client relationships.

Overview

9
9
years of professional experience

Work History

Director of Admissions

Onyx Consulting Services
Palm Beach Gardens, Florida
03.2025 - Current
  • Developed partnerships with hospitals, doctors' offices, and long-term care providers to enhance referral networks.
  • Collaborated with various departments to streamline admission processes.
  • Compiled detailed reports on patient admissions to inform strategic decisions regarding sources and insurance payors.
  • Guided families in accessing resources like Medicaid and long-term care options.
  • Reviewed clinical documents to ensure suitability for patient admissions.

Facilities/Support Services Coordinator

Health Care District of Palm Beach County
Riviera Beach, FL
01.2022 - 02.2025
  • Coordinated vendor services, ensuring compliance of facility life safety equipment
  • Organized documentation for successful completion of annual AHCA Survey
  • Collaborated with departments to prioritize and address maintenance and life safety needs
  • Conduct meetings to execute projects or goals amongst organization
  • Evaluate resident needs based on patient care plan
  • Skilled Nursing Facility

Customer Service Agent

Tresta, Inc.
Tallahassee, FL
04.2017 - 12.2021
  • Provided clerical services for customers during absence or periods of high call volume
  • Organize patient/client information for doctor's/lawyer's offices
  • Collect intake information for business purposes
  • Manage and send emails internally for company communication and externally for the customer's benefit

Caregiver

Caring Connections, Inc.
Tallahassee, FL
07.2017 - 08.2017
  • Provided supervision and companionship to the patient and her family in an independent living setting
  • Established and enforced a routine approved by nursing and administrative staff to provide care
  • Assisted residents with activities of daily living such as bathing, eating, attending doctor's appointments, etc.

Education

BS - Interdisciplinary Studies - Health

Florida A&M University
Tallahassee, FL
12-2017

Skills

  • Proficient with Microsoft applications
  • Planning
  • Customer Service Skills
  • Critical Thinking
  • Experience in health education & promotion
  • Leadership
  • Report compilation
  • Vendor coordination
  • Effective communication
  • Project management

Timeline

Director of Admissions

Onyx Consulting Services
03.2025 - Current

Facilities/Support Services Coordinator

Health Care District of Palm Beach County
01.2022 - 02.2025

Caregiver

Caring Connections, Inc.
07.2017 - 08.2017

Customer Service Agent

Tresta, Inc.
04.2017 - 12.2021

BS - Interdisciplinary Studies - Health

Florida A&M University
Don Martha Dutse