Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna Acosta

Brentwood

Summary

Dedicated and motivated professional with a proactive approach, and strong problem solving skills. Six years of experience in customer service, compliance, and training new teammates. Ability to collaborate effectively. Passionate about contributing to a growing organization and advancing within positions that provide personnel and operational assistance.

Overview

10
10
years of professional experience

Work History

Head Cashier

The Home Depot
Central Islip
04.2019 - Current
  • Create a culture of continuous improvement and learning by focusing on cashier development.
  • Drive transaction accuracy and execute standards by frequently walking the front end to support customer escalation and associates.
  • Oversee front-end scheduling by tracking coverage and callouts, adjusting staffing via Day Report, War board, and compliance tools.
  • Coordinated workflow at the front-end to optimize customer experience during Power Hour.

Client Consultant I

Flagstar Bank
Bay Shore
12.2020 - 10.2024
  • Maintained transparent records to support audit readiness, demonstrating accountability and commitment to regulatory and ethical standards.
  • Key point of contact for client concerns, resolving complex service issues and clearly communicating policy to ensure mutual understanding.
  • Excellent client engagement, satisfying client inquiries ranging from account openings and maintenance to transaction research.
  • Led and coached new tellers, providing mentorship and performance feedback to support professional development.

File Clerk

Dr. Michelle J. Lester, DC
Brentwood
02.2016 - 03.2020
  • Collaborated closely across departments to enhance record management procedures, promoting transparency, oversight, and operational effectiveness.
  • Created a filing system to improve document organization and procedures.
  • Arranged for the timely distribution of records to lawyers, healthcare providers, and other approved parties.
  • Reviewed files to check for completed and checked information.

Education

Bachelor of Arts - English

Stony Brook University
Stony Brook, NY
05-2025

Associate of Arts - English Concentration in Education

Suffolk County Community College
Brentwood, NY

Skills

  • Long-term employee/workplace commitment
  • Attention to detail
  • Customer engagement
  • Bilingual: English and Spanish
  • Time management
  • Adaptability and multitasking

Timeline

Client Consultant I

Flagstar Bank
12.2020 - 10.2024

Head Cashier

The Home Depot
04.2019 - Current

File Clerk

Dr. Michelle J. Lester, DC
02.2016 - 03.2020

Bachelor of Arts - English

Stony Brook University

Associate of Arts - English Concentration in Education

Suffolk County Community College

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