Donna Ait Alla
11330 Shorecrest Lane, Chesterfield, ,VA
Summary
At Westcoast Transportation, I excelled as a Billing Specialist, leveraging my expertise in billing systems and decision-making to resolve discrepancies, enhance revenue, and improve customer satisfaction. My proactive approach to training staff on new software and fostering team collaboration significantly boosted operational efficiency and billing accuracy. Efficient billing professional with years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
28
28
years of professional experience
Work History
Billing Specialist
Westcoast Transportation
03.2019 - 09.2024
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Maximized revenue potential by identifying and resolving under-billed accounts.
- Fostered strong relationships with healthcare providers and insurance representatives to facilitate efficient resolution of billing issues.
- Facilitated staff training on new billing software, enhancing team productivity and billing accuracy.
- Contributed to positive work environment by offering support and guidance to junior billing staff.
- Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
- Responded to customer concerns and questions on daily basis.
- Maintained accurate records of customer payments.
Call Taker
Yellow Cab of Tampa
01.1997 - 09.2018
- Assisted in training new hires, sharing best practices for call-taking procedures and fostering a supportive work environment.
- Enhanced customer satisfaction by efficiently handling high-volume calls and resolving inquiries.
- Mentored newer staff members on best practices in call-handling etiquette.
- Maintained a professional demeanor, managing difficult callers and deescalating tense situations.
- Monitored multiple computer screens simultaneously.
- Dealt successfully with individuals from various socio-economic, ethnic and cultural backgrounds.
- Typed incoming information promptly, maintaining accuracy.
- Utilized multi-line phone systems effectively, navigating between calls seamlessly while maintaining attention to detail.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Education
King High School
Tampa, FloridaSkills
Billing systems and software
Insurance Verification
Invoice Processing
Claims Processing
Data entry proficiency
Claim submission
Research and due diligence
Billing and Invoicing
Decision-Making
10-Key Data Entry
Job Billing
Billing statement review
Timeline
Billing Specialist
Westcoast Transportation
03.2019 - 09.2024
Call Taker
Yellow Cab of Tampa
01.1997 - 09.2018
King High School
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