Donna Aldridge
Webster,FL
Summary
Dynamic professional with a proven track record at Mass General Brigham, excelling in customer service and problem-solving. Recognized for fostering teamwork and collaboration while enhancing customer satisfaction. Adaptable and dependable, I effectively manage high-pressure situations, ensuring timely resolutions and maintaining a positive environment.
Overview
17
17
years of professional experience
Work History
Senior Third Party Follow Up
Mass General Brigham
399 Revolution Dr Somerville, MA
01.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Customer Service Representative
Mass General Brigham
399 Revolution Dr
11.2018 - 01.2021
- Provided exceptional customer support through effective communication and problem-solving skills.
- Managed inquiries via phone, email, and chat to maintain high satisfaction levels.
- Documented customer interactions accurately in CRM systems for future reference and follow-up.
- Trained new staff on customer service protocols and best practices to ensure consistency in service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Met customer call guidelines for service levels, handle time and productivity.
Test Center Manager
Pearson Professional Center
31 St. James Ave. Boston, MA
08.2009 - 11.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Education
Interior Design
Hesser College
Portsmouth, NHSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
Timeline
Senior Third Party Follow Up
Mass General Brigham
01.2021 - Current
Customer Service Representative
Mass General Brigham
11.2018 - 01.2021
Test Center Manager
Pearson Professional Center
08.2009 - 11.2018
Interior Design
Hesser College