Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Donna Alessio

Belleville,NJ

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

34
34
years of professional experience

Work History

Head waitress/ Manager

Luigi's Italian Tradition
Newark, NJ
04.2001 - Current
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
  • Maintain scheduling and event calendars
  • Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies
  • Provide services to customers, such as order placement or account information
  • Order and dispense supplies.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Monitor

School Crossing Guard, Belleville School District
Belleville, NJ
09.2014 - 03.2022
  • Traffic flow to locate safe gaps through which pedestrians can cross streets
  • Direct or escort pedestrians across streets, stopping traffic as necessary
  • Communicate traffic and crossing rules and other information to students and adults
  • Record license numbers of vehicles disregarding traffic signals, and report infractions to appropriate authorities.
  • Instructed children to safely cross streets using crosswalk and watching traffic lights.
  • Discouraged children from behaving unsafely near traffic to reduce injuries and accidents.
  • Used signs, hand signals and flags to control car and foot traffic conditions.
  • Interrupted traffic to allow students, parents and other pedestrians to safely cross streets.

Customer Service Representative

Coverall North America
Lyndhurst, NJ
08.2000 - 10.2005
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Education

No Degree - Diagnostic

Eastern International College - Belleville
Belleville, NJ

High School Diploma -

Nutley High School
Nutley, NJ

Skills

  • Managing Operations and Efficiency
  • Managing Reception
  • Food and Beverage Management
  • Strategic Planning
  • Issue and Conflict Resolution
  • Scheduling and Coordinating
  • Invoice Reconciliation
  • Managing Appointments
  • Job Assignments
  • Accounts Payable and Receivable

Languages

Italian
Native or Bilingual

Timeline

Monitor

School Crossing Guard, Belleville School District
09.2014 - 03.2022

Head waitress/ Manager

Luigi's Italian Tradition
04.2001 - Current

Customer Service Representative

Coverall North America
08.2000 - 10.2005

No Degree - Diagnostic

Eastern International College - Belleville

High School Diploma -

Nutley High School

Similar Profiles

CREATE PROFILE
Donna Alessio