Samantha Hard
Maroun Mediterranean Grill
Edmonds,WA
1
Language
9
years of professional experience
Head waitress/Manager coordinating front-of-house service, guest recovery, and daily shift execution in busy restaurant settings. Balances staff leadership, time management, and calm decision-making under pressure to keep service moving and support team performance. Brings working knowledge of Microsoft Word and Excel plus clear communication across hosts, servers, and management.
Work History
Head waitress/ Manager
2 Years 8 Months- Supervised front-of-house service to keep guests seated, served, and checked on promptly.
- Managed opening and closing procedures to prepare the dining room and secure the restaurant at day end.
- Handled guest questions and concerns calmly to support positive dining experiences.
- Coordinated staff assignments and table coverage to maintain smooth service during rush periods.
Assistant Manager
1 Year- Supervised daily front-of-house operations and maintained a professional, customer-focused salon environment.
- Trained new team members on service standards, guest interactions, and opening and closing procedures.
- Handled guest concerns promptly and used recovery-focused communication to support positive customer experiences.
- Monitored inventory levels and restocked salon supplies to support smooth daily operations.
Hostess
2 Years 4 Months- Greeted guests promptly and maintained a welcoming first point of contact at the restaurant entrance.
- Coordinated seating assignments to balance dining room flow and support smooth service for servers.
- Answered phone inquiries and provided accurate information about wait times, seating, and restaurant policies.
- Used time management to handle reservations, walk-ins, and guest flow during high-traffic meal periods.
Sales Associate
1 Year 2 Months- Greeted customers, answered product questions, and provided courteous service throughout the sales floor.
- Handled purchases, returns, and payment processing with steady attention to accuracy and service quality.
- Stocked merchandise and maintained organized displays to keep the store floor presentable and easy to shop.
- Sorted donated items and separated merchandise for pricing, shelving, and back-room organization.
Education
Degree
(206) 546-4101
Degree
(206) 393-4372
Skills
Communication skills
Time management
Microsoft Excel
Adaptability
Inventory control
Cash handling
POS systems
Opening and closing procedures
Inventory forecasting
Team leadership
Staff training
Guest recovery
Health code compliance
LANGUAGES
English
Timeline
Head waitress/ Manager
Maroun Mediterranean Grill
10.2021 - 06.2024Read More
Assistant Manager
Desert Sun Tanning Salon / Tropical Tan
11.2018 - 11.2019Read More
Hostess
Mashawi Mediterranean Grill
08.2017 - 12.2019Read More
Sales Associate
Helping Hands thrift store
01.2015 - 03.2016Read More
Shorewood high school
Degree
Read More
Shoreline Community College
Degree
Read More