Donna Anderson
South Yarmouth,MA
Summary
Experienced healthcare professional with 25+ years in patient care, specializing in venipunctures and EKGs. Proven ability to enhance healthcare delivery through effective communication and problem-solving. Skilled in implementing safety measures and fostering a comfortable environment for patients and families.
Overview
35
35
years of professional experience
Work History
Clinical Associate
Cape Cod Hospital
Hyannis, Massachusetts
02.2019 - Current
- Provided direct patient care under the supervision of a physician or nurse practitioner.
- Monitored patient vital signs and reported changes to nursing staff promptly.
- Measured vital signs and took medical histories to prepare patients for examination.
- Educated patients on treatment procedures and post-care instructions.
- Provided support to patients by answering questions regarding medical procedures and treatments.
- Collaborated with multidisciplinary teams to ensure comprehensive patient care.
- Collaborated with other healthcare providers to ensure continuity of care for patients.
- Documented notes during patient visits.
- Monitored patient progress, reported changes or concerns to healthcare team members and documented all activities in Electronic Medical Record.
- Ensured compliance with HIPAA regulations by maintaining patient confidentiality during all interactions.
- Participated in quality assurance initiatives designed to ensure the delivery of safe and effective care to patients.
- Assisted in training new clinical associates on proper safety protocols and procedures within the department.
- Maintained cleanliness of the clinical environment by sterilizing instruments, cleaning exam rooms and stocking supplies.
- Performed point-of-care testing utilizing glucometers, coagulation analyzers or other devices.
- Assisted healthcare providers in patient assessments and care plans.
- Conducted routine laboratory tests and prepared specimens for analysis.
- Collected specimens for testing according to established protocols, prepared specimens for transport to laboratory facilities.
- Escorted patients before and after surgical procedures.
- Collected blood and bodily fluid samples from patients for testing.
- Performed basic, non-invasive medical assistant duties.
- Ensured compliance with hospital policies and safety regulations during procedures.
- Organized charts, documents and supplies to maintain team productivity.
- Organized work orders, maintenance repairs and other administrative duties.
- Attended training to validate or refresh basic professional skills.
- Supported nursing staff in day-to-day operations.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Attended training to validate or refresh basic professional skills.
- Supported nursing staff in day-to-day operations.
Emergency Room Technician
Cape Cod Hospital
Hyannis, Massachusetts
09.2000 - 02.2019
- Provided direct patient care in fast-paced emergency room environment.
- Assisted with resuscitation efforts in life-threatening situations such as cardiac arrest or trauma cases.
- Assisted physicians with procedures and emergency interventions.
- Assisted physicians with procedures such as intubations, chest tube insertions and central line placements.
- Monitored vital signs and documented patient information accurately.
- Took patients' vital signs, collected medical specimens and updated information in patient charts.
- Administered oxygen therapy, nebulizer treatments, wound dressings and splinting and casting per physician orders.
- Collected blood samples for lab analysis to diagnose disease or screen for health problems.
- Prepared and maintained medical equipment for emergency use.
- Facilitated communication between nurses, physicians and other healthcare providers involved in patient care.
- Collaborated with nursing staff to prioritize patient care needs.
- Responded quickly to medical emergencies and triaged patients effectively.
- Managed the flow of patients through triage to ensure timely access to medical care.
- Prepared rooms for incoming patients by ensuring that necessary equipment was available.
- Stocked and replenished patient care areas with appropriate supplies.
- Completed documentation for each patient encounter accurately and within established timeframes.
- Performed quality assurance activities related to emergency room processes, protocols and equipment maintenance.
- Took blood pressure measurements and reported to nurse or physician if above or below normal levels.
- Educated patients on post-treatment care and discharge instructions.
- Provided emotional support to family members during a crisis situation or at end-of-life stages of care.
- Applied and educated patients on orthopedic devices like crutch walking.
- Ensured proper disposal of hazardous materials such as needles or contaminated linens.
- Conducted laboratory tests on specimens collected from patients in accordance with lab policies.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Safely transferred patients to wheelchair or stretchers for transportation to other departments.
CNA
Bayada Home Health
South Yarmouth, Massachusetts
02.2000 - 09.2000
- Assisted clients with daily living activities and personal care tasks.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Documented patient care accurately in electronic health records.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Monitored food intake and output according to nursing guidelines.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Communicated effectively with clients, families, and healthcare teams.
- Facilitated communication between patients, family members, and healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
- Provided emotional support to family members during difficult times.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Private Duty Certified Nursing Assistant
Private Client
Wellfleet, Massachusetts
05.1997 - 02.2000
- Provided personal care and assistance to elderly clients, including bathing, dressing, grooming, toileting and ambulation.
- Assisted in mobility support, helping clients move safely around their home.
- Assisted with transfers from bed to wheelchair and other mobility devices.
- Monitored vital signs and reported changes to healthcare professionals.
- Collaborated with healthcare teams to coordinate care plans for clients.
- Communicated effectively with clients to understand their needs.
- Communicated effectively with family members regarding health status of their loved one.
- Provided emotional support through active listening techniques while respecting privacy rights of all individuals served.
- Developed and maintained positive relationships with clients and families.
Data Entry Clerk
Astrolabe - Astrology Software And Services
Brewster, Massachusetts
01.1992 - 02.1999
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Entered customer data into astrology software efficiently and accurately.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Reviewed entries for errors and corrected discrepancies promptly.
- Identified, corrected, and reported data entry errors.
- Updated existing records with new or revised information.
- Utilized spreadsheet software for organizing large volumes of information.
- Contacted customers to resolve inquiries regarding their data. via phone or email to address data inquiries.
- Operated various office equipment such as scanners and printers.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
Education
Certificate - Phlebotomy & Electrocardiogram
Cape Cod Community College
West Barnstable, MA09-2008
Certificate - Emergency Medical Technician
Cape Cod Community College
West Barnstable, MA09-2001
Certificate - Certified Nursing Assistant
Cape Cod Community College
West Barnstable, MA09-1999
Skills
- Patient assessment
- Vital sign monitoring
- Electronic medical records
- Point-of-care testing
- Infection control
- Patient care coordination
- Training and mentoring
- BLS certification
- Diagnostic procedures
- HIPAA regulations
- Wound care management
- First aid
- Infection prevention
- Disease prevention education
- Electrocardiography (EKG)
- Venipuncture
- Laboratory specimen collection
- Specimen handling
- CPR
Timeline
Clinical Associate
Cape Cod Hospital
02.2019 - Current
Emergency Room Technician
Cape Cod Hospital
09.2000 - 02.2019
CNA
Bayada Home Health
02.2000 - 09.2000
Private Duty Certified Nursing Assistant
Private Client
05.1997 - 02.2000
Data Entry Clerk
Astrolabe - Astrology Software And Services
01.1992 - 02.1999
Certificate - Phlebotomy & Electrocardiogram
Cape Cod Community College
Certificate - Emergency Medical Technician
Cape Cod Community College
Certificate - Certified Nursing Assistant
Cape Cod Community College