Donna Andrasco

• Developed rapport with repeat customers, fostering loyalty through personalized service and recognition of preferences.
• Supported colleagues during peak periods or absences when necessary, demonstrating flexibility in scheduling.
• Navigated emergency situations with efficiency, consistently
• Participated actively in regular staff meetings where ideas were shared openly concerning ways we could continually enhance our service levels.
• Provided expert recommendations on local attractions and dining options, enhancing overall guest experience.

Processed schedules and payments for before and after school program with 400 participants at six sites. Provided supervisors with pertinent information so they could provide safe care for students at their site.

Responsible for all aspects of facility management including hiring, scheduling, and supervision of reception/registration staff, childcare/playground staff,building staff, and office staff. Coordinate and facilitate all in house and outside rentals of rooms, gymnasium and picnic kits. Balance and deposit all daily cash journals. Maintain equipment and office supplies for all staff housed in the facility. Responsible for the budget, promotion. Hiring and supervision of adult program staff/contractors. Responsible for the budget, promotion of program/facilities, and maintaining all records and reports relating to the position.

Responsible for all aspects of youth/adult athletics including scheduling of games/facilities, ordering uniforms, training/certification of Volunteer coaches, equipment orders, and hiring and supervising officials and instructors. As coordinator of the batting cage, concession and miniature golf facility, responsibilities included: hiring, training, and supervising staff, ordering and maintaining equipment, promotion of the facility, budget, and maintaining all records and reports

Responsible for department budget, safety committee representative. hiring, training and supervising part-time staff, coordinating athletic leagues, teen programs trips, summer camps and all other youth programs.

Responsible for hiring, supervising full and part-time staff. Preparing the fiscal year budget,working with community groups and fundraising. Involved in all aspects of the operation.

As the first staff member hired I had the responsibility of setting up operations, hiring support staff and beginning year round programs. Also volunteered as the first area director for South Cook Special Olympics. Coordinating area competitions for over 1000 athletes in 53 communities. Responsibilities included obtaining sponsors, soliciting donations and fundraising to raise the $60000 needed to cover the costs of the program