Donna Asbury
USAA
Middleboro,MA
28
years of professional experience
Productive Appraiser adept at completing high volume of appraisals quickly and accurately. Motivated to exceed business expectations while delivering highly accurate results. Proven history of streamlining processes for maximized productivity.
Licensed in Delaware, Florida, Pennsylvania, Massachusetts, Connecticut and Vermont.
Work History
Auto Damage Appraiser
9 Years 9 Months- Used CCC to calculate damages and claim values
- Helped customers obtain alternate transportation via rental car services
- Negotiated completed damage estimates and repair costs
- Documented damage with photographs and detailed written descriptions
- Inspected vehicles to evaluate necessary repairs and determine extent of damage
- Advised clients on plans for repairs, possible value of salvage parts and appropriate mechanics for repairs needed
- Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types
- Identified suspicious claims, escalating issues to SIU for further investigation and analysis
- Documented vehicle damage and submitted photographs and in-depth reports to claims department for effective processing
- Investigated vehicle damage inflicted resulting from emergency situations and natural disasters
- Volunteered for virtual CAT duty
- Cover FIS in Taunton
- Assisted virtually with total losses for VA FIS
SR Field Appraiser
3 Years 3 Months- Documented damage with photographs and detailed written descriptions
- Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types
- Followed up with customers on unresolved issues
- Supported and trained new staff members to achieve and maintain top client satisfaction
- Inspected vehicles involved in accidents and generated reports showing estimated repair costs
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents
- Traveling to the location of damaged vehicles and/or conducting assessments at Allstate's drive-in claims centers
Viking Auto Appraisal
6 Years 2 Months- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process
- Investigated vehicle damage inflicted resulting from emergency situations and natural disasters
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
- Negotiated completed damage estimates and repair costs
- Examined client financial records to inform on possible plans for total-loss vehicles or large repairs
Field Appraiser
7 Years 8 Months- Copied, logged and scanned supporting documentation
- Consistently meeting quality standards and delivering work within stringent deadlines Preparing damage estimates and locating parts Write estimate on scene Complete state reinspections
- Examined client financial records to inform on possible plans for total-loss vehicles or large repairs
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process
- Developed, updated and maintained database of existing and potential customers in Mitchell
Education
Bachelor of Science - Business Managment, Business Management
- Majored in Business Management
Associate of Science - Marketing
Skills
Claims management
Negotiation skills
Time management
Documentation
Appointment scheduling
CCC Pathways Appraisal Solutions
Repair process understanding
Claims inspections
Auto damage appraisal
Onsite inspection skills
Customer service expertise
Timeline
Auto Damage Appraiser
USAA
01.2017 - CurrentRead More
SR Field Appraiser
Allstate Insurance
10.2013 - 01.2017Read More
Viking Auto Appraisal
Independent Auto Apprasier
07.2007 - 09.2013Read More
Field Appraiser
Metlife Auto & Home
04.1999 - 12.2006Read More
Fisher College
Bachelor of Science from Business Managment, Business Management
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Massachusetts Bay Community College
Associate of Science from Marketing
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