Donna Bahm
Salem,VA
Summary
Driven by a passion for recovery and resilience, I excelled at Hope Mission Recovery Home, mastering peer support ethics and recovery guidance. My ability to build trust and advocate effectively led to significant client progress. Skilled in both motivational interviewing and boundary setting, I enhanced service access and fostered substantial community partnerships, embodying a results-oriented approach with a blend of empathy and strategic problem-solving. Hardworking Peer Support Specialist committed to coaching peers through life challenges. Develops customized plans for individual issues. Engaging and outgoing with strong communication skills.
Overview
2
2
years of professional experience
Work History
Peer Support Specialist
Hope Mission Recovery Home
2023.06 - 2023.11
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
- Maintained accurate documentation of client interactions, supporting case management efforts.
- Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
- Utilized motivational interviewing techniques to encourage clients to engage in healthy behaviors.
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Encouraged self-care among peers by facilitating wellness workshops focused on stress reduction techniques like mindfulness exercises or yoga classes.
- Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
- Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
- Facilitated peer support groups, creating a safe space for open discussion and shared experiences.
- Transported individuals to medical appointments and support meetings whenever needed.
Intake Coordinator
Carteret County Domestic Violence Shelter
2022.01 - 2023.02
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
- Ensured regulatory compliance by maintaining up-to-date records and documentation.
- Developed strong relationships with referral sources, resulting in increased referrals for services provided by the organization.
- Established rapport with patients through empathetic listening skills and providing relevant information regarding their care plans.
- Organized paperwork such as charts and reports for office and patient needs.
- Trained new staff members on intake procedures, contributing to a well-prepared team.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
Bachelor of Science - Nursing Assistance
University of Maryland - University College
Hyattsville, MD05.2020
Skills
Peer Support Ethics
Recovery guidance
Boundary Setting
Substance abuse awareness
Timeline
Peer Support Specialist
Hope Mission Recovery Home
2023.06 - 2023.11
Intake Coordinator
Carteret County Domestic Violence Shelter
2022.01 - 2023.02
Bachelor of Science - Nursing Assistance
University of Maryland - University College
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