Donna Balzarini
Wauconda,IL
Summary
Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Advocate Aurora Health Care
Barrington, IL
12.2014 - 12.2024
- Compiled information from patients and caregivers or family members to identify care concerns.
- Collaborated with clinical and administrative staff to meet patient needs.
- Provided directions and information to patients and families, enhancing their hospital experience.
Patient Access Representative
Advocate Aurora Health Care
Barrington, IL
12.2014 - 12.2024
- Provided directions and information to patients and families, enhancing their hospital experience.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Greeted patients and visitors in a courteous and professional manner.
- Explained various admission forms and policies, acquiring signatures for consent.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Communicated financial obligations to patients and collected fees at time of service.
- Accessed programs and set up correct payment strategies based on patient means and needs.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Answered phones promptly in a professional manner.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Explained policies, procedures and services to patients.
- Verified insurance coverage for services provided by the facility.
- Assembled registration paperwork and placed identification bands on patient.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Ensured accuracy of all data entered into computer system.
- Guided patients through the completion of consent and other required medical forms.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Scanned documents into electronic medical records system.
- Obtained informed consent and payment documentation from patients and filed in system.
- Responded to patient inquiries regarding billing or financial matters.
- Actively participated in team meetings and training sessions.
- Collected co-pays and other payments from patients at time of service.
- Collaborated with other departments to ensure quality customer service was delivered.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Allegheny High School
Pittsburgh, PA05-1987
Skills
- Patient identity verification
- Patient check-in
- Registration management
- Policy understanding
- Customer follow-up
- Patient registration
- Privacy regulations knowledge
- Phone and email etiquette
- Team collaboration
- Customer service
- Friendly and outgoing
- Problem-solving
- Registration and admissions
- Payment processing
Timeline
Patient Access Representative
Advocate Aurora Health Care
12.2014 - 12.2024
Patient Access Representative
Advocate Aurora Health Care
12.2014 - 12.2024
High School Diploma -
Allegheny High School