Donna Blekfeld-Sztraky
Raleigh,NC
Summary
Highly-motivated professional with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and proven track record demonstrates ability to quickly learn new technologies and processes. Possesses strong communication skills, both written and oral, and proficiency in MS Suite. Experienced in client/customer services. Seeking to assist in organizational and foundational development for needed projects.
Overview
3
3
years of professional experience
Work History
Customer Development Specialist
Zep Inc.
09.2022 - 06.2023
- Served as main point of contact for new and existing program administration and support
- Created and maintained customer and pricing data within SAP
- Generated reports from SAP, Salesforce.com and Business Objects
- Provided technical support by troubleshooting system issues for representatives (internal) via email and phone calls
- Assisted in developing best practices for resolving representatives inquiries quickly and efficiently while maintaining high levels of service quality standards
- Followed-up with representatives to address and resolve issues, resulting in lasting customer relationships
- Researched and coordinated system changes for customers, products and/or pricing
- Maintained corporate account playbooks
Accounting Analyst
AmWINS
10.2021 - 09.2022
- Managed all receivable and payable transactions for multiple operating companies
- Reviewed and reconciled commission statements to detect any discrepancies and irregularities within the sub-ledger between the brokerage team and the market
- Escalated any necessary revisions in the accounting sub-ledger to brokerage team for review
- Monitored payables monthly to ensure correct commission amounts are remitted to retailers
- Submitted bank change requests on behalf of retailers to ensure payments are being sent to the correct accounts
Contact Tracer/Investigator
Research and Economic Development UNC-Charlotte
09.2020 - 05.2022
- Communicated approved information on quarantine procedures, symptom development, and testing options for close contacts of diagnosed coronavirus patients, while maintaining and protecting confidential health information
- Assessed the risk of transmission by determining the type of contact, duration, and frequency of contact between index cases and their contacts.
- On-boarded and trained new employees with current protocols and guidelines for contacting close contacts
- Created standardized email templates for follow up with close contacts
- Tracked and managed hundreds of close contacts in Salesforce
- Worked closely with a team of surveillance coordinators and case investigators
Education
Bachelor of Science in Public Health -
University of North Carolina at Charlotte
Skills
- Microsoft Office Suite
- Salesforce
- Campaign Development
- Database Management
- Corporate Communications
- Customer Service
Timeline
Customer Development Specialist
Zep Inc.
09.2022 - 06.2023
Accounting Analyst
AmWINS
10.2021 - 09.2022
Contact Tracer/Investigator
Research and Economic Development UNC-Charlotte
09.2020 - 05.2022
Bachelor of Science in Public Health -
University of North Carolina at Charlotte