John Stark
York,PA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Development Specialist
Power Home Remodeling
2024.07 - Current
- Facilitate sales opportunities by making initial contact with customers
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Schedule and organize appointments
- Training and development of sales skills.
Customer Service Representative
Lowe's Department Store
2022.09 - 2024.05
- Solving various customer disputes, being familiar with multiple computer systems, organizing deliveries and orders, and maintaining inventory management and accuracy.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Line Cook/Cashier
Azteca Mexican Grill
2019.07 - 2021.06
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
B.S. International Business -
West Chester University
West Chester, PA05.2024
Skills
- Proficiency in Microsoft Office 365 (excel, word, etc)
- Spanish & French Conversational Proficiency
- Customer Service
- Building rapport
- Teamwork and Collaboration
- Problem-Solving
- Team Leadership
Timeline
Customer Development Specialist
Power Home Remodeling
2024.07 - Current
Customer Service Representative
Lowe's Department Store
2022.09 - 2024.05
Line Cook/Cashier
Azteca Mexican Grill
2019.07 - 2021.06
B.S. International Business -
West Chester University
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