Donna Bradley
Dallas,TX
Summary
Dynamic Billing Specialist with proven expertise at Pathadvantage in resolving discrepancies and enhancing customer satisfaction through accurate invoicing. Skilled in billing systems and relationship building, I effectively collaborated across departments to streamline processes, contributing to improved financial reporting and team success. Committed to maintaining HIPAA compliance and delivering exceptional service.
Overview
4
4
years of professional experience
Work History
Billing Specialist
Pathadvantage
Dallas, TX
11.2022 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Strengthened client relationships through effective communication regarding billing issues and concerns
Manager's Assistant
7-eleven
Grand Prairie, TX
06.2022 - 11.2022
- Supported manager in achieving revenue targets by conducting market research and identifying potential business opportunities.
- Managed multiple tasks simultaneously, maintaining strict deadlines and ensuring accuracy in all deliverables.
- Assisted in talent acquisition efforts by reviewing resumes, scheduling interviews, and participating in candidate evaluations during hiring processes.
- Collaborated with cross-functional teams to ensure timely completion of projects while maintaining high-quality standards.
- Played a key role in the successful implementation of new company policies, providing training and guidance to staff members as needed.
Patient Care Coordinator
Livingston Hearing Aid Center
Irving, TX
06.2021 - 08.2022
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Education
Billing And Coding
Bryan Adam’s High School
Dallas, TXSkills
- Billing systems and software
- Insurance verification
- Invoice processing
- Customer service
- Claims processing
- Data entry proficiency
- Decision-making
- HIPAA compliance
- Account reconciliation
- Claim submission
- Customer engagement
- Patient account management
- Relationship building
- Invoicing proficiency
- Team collaboration
- Research and due diligence
Timeline
Billing Specialist
Pathadvantage
11.2022 - Current
Manager's Assistant
7-eleven
06.2022 - 11.2022
Patient Care Coordinator
Livingston Hearing Aid Center
06.2021 - 08.2022
Billing And Coding
Bryan Adam’s High School