Donna Branson
Merced,CA
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Banquet Server
Sand Hollow Resort
Hurricane, UT
04.2024 - 09.2025
- Delivered exceptional guest service during banquets and events, ensuring a memorable experience.
- Assisted in setup and breakdown of banquet facilities, maintaining organization and cleanliness.
- Collaborated with kitchen staff to ensure timely service and accuracy of orders.
- Monitored guest needs throughout events, proactively addressing requests for beverages or food items.
Manager
IHOP
Kingman, AZ
06.2018 - 02.2024
- Oversaw daily operations, ensuring adherence to company standards and protocols.
- Implemented training programs to enhance team performance and service quality.
- Streamlined inventory management processes, reducing waste and improving efficiency.
- Developed staff schedules to optimize labor costs while meeting customer demand.
Cashier
Target
Georgetown, TX
11.2015 - 04.2017
- Process customer transactions efficiently using POS systems to ensure accurate payment handling.
- Maintain cleanliness and organization of checkout areas to enhance customer experience.
- Provide exceptional service by addressing customer inquiries and resolving issues promptly.
- Implement promotions and discounts accurately, enhancing customer satisfaction through effective communication.
Server
IHOP
Kingman, AZ
06.2015 - 08.2015
- Provided exceptional customer service in fast-paced dining environment
- Efficiently processed orders using POS system to ensure accurate billing
- Collaborated with kitchen staff to deliver timely and quality meals
- Maintained cleanliness and organization of dining area to enhance guest experience
Education
High School Diploma -
Online
Kingman, AZ04-2017
Skills
- Strong teamwork
- Time management
- Customer service
- Food service
- Team leadership
- Decision-making
- Staff management
- Documentation and reporting
- Cross-functional teamwork
Certification
- Food Handler License - ServSafe
Languages
English
Native or Bilingual
Timeline
Banquet Server
Sand Hollow Resort
04.2024 - 09.2025
Manager
IHOP
06.2018 - 02.2024
Cashier
Target
11.2015 - 04.2017
Server
IHOP
06.2015 - 08.2015
High School Diploma -
Online