Donna Britt
Greer,SC
Summary
Experienced administrative professional offering solid background with 26 years in mortgage loan processing and operations support positions. While knowledgeable and highly skilled in the Mortgage Industry also highly motivated and focused on delivering exceptional clerical and operational support to other industries.
Overview
10
10
years of professional experience
Work History
Channel Development Manager
Aryaka Networks
San Jose, CA
08.2022 - 04.2023
- Responsible for helping Channel Sales Directors with continued growth of their assigned territory through outreach with their partners.
- Supported sales team members to drive growth and development.
- Resolved customer complaints regarding sales and service.
- Campaign and Event marketing with Pre and Post follow up.
- Worked with Sales and Marketing teams to achieve revenue targets.
- Completed day-to-day duties accurately and efficiently.
- Worked daily in Salesforce adding and updating partners.
- Worked remotely
Mortgage Loan Processor
Ameris Bank
Greenville, SC
09.2018 - 03.2022
- Processed all loan types to include Conventional, FHA, VA, USDA, State Housing and CP (Construction to Perm) Loans.
- Ran Automated Underwriting (DU, LP and GUS)
- Submitted completed loan packages to underwriting department for approval and obtained underwriting conditions for final approval and clear to close.
- Communicated and provided customer service regularly with customers throughout the entire process from origination through closing.
- Prepare Pre-Closing Disclosures, submitted to loan closer.
- Reviewed customer documentation such as income, assets, liabilities, and credit history and ordered credit supplements.
- Maintained updated knowledge through continuing education for annual mandatory training.
- Scanned and uploaded loan and related documents into system.
- Worked Remotely
Mortgage Loan Officer Assistant
Benchmark Mortgage
Greenville, SC
04.2016 - 02.2018
- Responsible for preparing all initial disclosures and any change of circumstance for re-disclosures.
- Communicated with Loan Officers and Applicants concerning progress of file.
- Ordered Appraisals, Title and Homeowners Insurance, Automated Underwriting (DU, LP and GUS)
- Ordered all required verifications for Conventional and Government Loans (FHA/VA Case Numbers, Certificate of Eligibility.
- Generated weekly pipeline updates for management team members.
- Maintained up-to-date knowledge and compliance with internal policies and procedures and verified adherence to state and federal laws, rules and regulations affecting loan institutions.
Mortgage Loan Processor
Wells Fargo Home Mortgage
Greenville, SC
01.2013 - 03.2016
- Responsible for interpreting policies while analyzing mortgage applications, property specs and documentation.
- Solid proficiency for processing Government, Conventional, Non-Conforming loans.
- Responsible for ordering all required verifications (Verifications of Employment, Deposits and Credit Supplements).
- Prepare file to submit to underwriting and gathering all conditions for a final approval / clear to close.
- Perform high volume, time sensitive task related to loan documentation process which included researching and problem solving to nsure compliance with customer loyalty, quality and timeless standards.
- Prepared closing documents, including title policies, deeds, and other related items.
Education
High School Diploma -
Chapman High School
Inman, SC05-1991
Skills
- Problem-Solving
- Customer Service
- Data Entry
- Microsoft Office/Excel (spreadsheets)
- Organizational Skills
- Multitasking and Prioritization
- Time Management
- Proficient in Lending Software Systems (Encompass, Calyx and Imaging)
- File Management
- Detail Oriented
- Clerical Support
- Remote Office Availability
References
References available upon request.
Timeline
Channel Development Manager
Aryaka Networks
08.2022 - 04.2023
Mortgage Loan Processor
Ameris Bank
09.2018 - 03.2022
Mortgage Loan Officer Assistant
Benchmark Mortgage
04.2016 - 02.2018
Mortgage Loan Processor
Wells Fargo Home Mortgage
01.2013 - 03.2016
High School Diploma -
Chapman High School