Donna Busch
New Castle,DE
Summary
Dynamic business professional specializing in customer service and service management. Cultivates an engaging service culture to exceed customer expectations while ensuring team compliance with procedures and guidelines. Recognized for driving employee motivation through reward programs, achieving multiple awards for exceptional customer service.
Overview
24
24
years of professional experience
Work History
Dual Pit-Mgr. Dealer part-time
Delaware Park Casino
Wilmington, Delaware
07.2017 - Current
- Dealing various table games and delivering great customer service.
- Abiding by all policies and procedures set forth in the employee handbook.
- Maintained fast, smooth game pace by efficiently handling dice, chips money cards.
Table Games Supervisor
Hollywood Casino
07.2022 - 11.2025
- Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
- Responsible for balancing proper inventories of fills and credits.
- Directly supervises large play, buy-ins and bet variances.
- Provides the guest with fast, fun and friendly focused service.
- Performs all other duties as assigned.
Table Games Supervisor
Harrah's Philadelphia Casino
06.2010 - 02.2019
- Lead and support table games dealers in order to create legendary customer service.
- Ensure table games dealers have the training, tools and mindset to enable them in their positions as service professionals.
- Enforce procedures to ensure operational and game integrity.
- Settle minor disputes in a professional and timely manner.
Customer Service Representative/Bank at Work Coordinator
Commerce Bank
06.2007 - 03.2009
- Processed customer service requests: changing of customer address, stop payment, perform research necessary to resolve conflicts that may occur on customer accounts and closing of accounts, both personal and business.
- Assisted customers in achieving savings and investment financial goals.
- Coordinated the processing and retrieval of financial records for customer.
- Facilitated the reconciliation of deposits and customer statements.
- Designed and implement improvements for efficiency and effectiveness.
Customer Service Coordinator
Firstrust Bank
01.2002 - 01.2007
- Ensured the daily activities relating to customer service operations and controls were functioning on an efficient basis in accordance with approved policies and procedures.
- Provided assistance to the Assistant Manager and/or Manager in the operation of the branch, handled non-routine customer issues, and resolved various customer service complaints.
- Retained existing customers and developed new business by extending high quality service while being alert to the needs of the customers and suggesting additional services/products.
- Performed research on accounts under legal investigation.
Education
Montgomery County Community College
12-2015
Certified Medical Assistant -
National School of Health Tech.
03-1985
G.E.D. -
William Penn High School
01-1980
Skills
- Customer engagement
- Table games knowledge
- Strong decision-making
- Service excellence
- Interpersonal relationship building
- VIP services
- Player development
- Coordinating documents
- Staff scheduling and allocation
- Resolving complaints
- Guest relations
- Compliance monitoring
- Inventory management
- Team leadership
- Effective communication
- Professionalism and ethics
Recognition And Awards
- Star Performer/Role Model “Employee of the Quarter” Award for Superior Customer Services, 10/13 - 12/13
- Role Model 4 years in a row, 2013, 2014, 2015, 2016
- “Employee of the Quarter” Award for Outstanding Customer Service, 07/07
- Recognized for Exceeding Customer & Financial Goals, 09/06 - 12/06
- Variety Club Award of Philadelphia for Attaining highest Level of donation, 02/06
Timeline
Table Games Supervisor
Hollywood Casino
07.2022 - 11.2025
Dual Pit-Mgr. Dealer part-time
Delaware Park Casino
07.2017 - Current
Table Games Supervisor
Harrah's Philadelphia Casino
06.2010 - 02.2019
Customer Service Representative/Bank at Work Coordinator
Commerce Bank
06.2007 - 03.2009
Customer Service Coordinator
Firstrust Bank
01.2002 - 01.2007
Montgomery County Community College
Certified Medical Assistant -
National School of Health Tech.
G.E.D. -
William Penn High School