Donna Calaf
West Springfield,MA
Summary
Detail-oriented operations associate recognized for exceptional administrative support and effective communication skills. Experienced in streamlining workflows and enhancing team dynamics to drive operational success and ensure high levels of patient satisfaction.
Overview
16
16
years of professional experience
Work History
Operations Assoiate
Baystate Medical Center/ Labor and Delivery Unit
Springfield, MA
09.2022 - Current
- Coordinated patient admissions and discharges for newborns. Assisted in maintaining smooth operations within labor and delivery unit.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Supported healthcare operations by efficiently handling patient documentation and directing emergency personnel during critical situations.
- Trained new staff on operational protocols and best practices. Supported team members in developing time management skills for efficient job performance.
- Collaborated with interdisciplinary teams to ensure seamless communication between departments and enhance patient care.
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Streamlined patient paperwork filing and organization processes to enhance operational efficiency.
- Answering calls for the unit.
- Welcomed and oriented patients, families, and visitors, ensuring clear navigation and access to services.
Operations Associate
Baystate Medical Center / S6400 Unit
Springfield , Ma
11.2018 - 09.2022
- Welcomed and assisted visitors by providing accurate directions throughout the hospital.
- Streamlined operational workflows to enhance efficiency and reduce processing times.
- Coordinated interdepartmental communications to ensure smooth patient care transitions.
- Implemented quality assurance measures, improving compliance with healthcare standards.
- Answer calls from patients families, visitors and other facilities.
- Oversaw daily operations related to admitting and discharging patients ensuring timely completion of tasks and adherence to company policies and procedures.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Executed emergency protocols by directing medical and security teams to ensure swift response during critical situations.
Patient Care Tech
Baystate Medical Center
Springfield, Ma
09.2010 - 11.2018
- Assisted nursing staff with patient care tasks, ensuring comfort and safety during procedures.
- Monitored vital signs and reported changes to healthcare team promptly.
- Maintained accurate patient records and documentation in electronic health systems.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients.
- Implemented infection control protocols, contributing to a safer environment for patients and staff.
- Trained new staff on best practices for patient care and efficient workflow management.
Education
Associate of Science - Biological Sciences
Holyoke Community College
Holyoke, MA05-2025
Skills
- Customer service
- Deadline management
- Verbal and written communication
- Interpersonal and written communication
- Team support
- Operational efficiency
- Administrative support
- Workload prioritization
- Proficient in Microsoft word
- Willingness and enthusiasm to learn
Timeline
Operations Assoiate
Baystate Medical Center/ Labor and Delivery Unit
09.2022 - Current
Operations Associate
Baystate Medical Center / S6400 Unit
11.2018 - 09.2022
Patient Care Tech
Baystate Medical Center
09.2010 - 11.2018
Associate of Science - Biological Sciences
Holyoke Community College
Baystate best
I have recieved a few Baystates Best awards from co-workers.