Donna Cappello
Pompano Beach,FL
Summary
Results-oriented Interior Designer uses experience and knowledge to create unique and innovative design solutions. Offers excellent problem-solving and communication skills for providing highest level of customer service.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and creative skills.
Work in a team oriented, customer centric environment that fosters individual skill sets and communal success.
Overview
37
37
years of professional experience
Work History
Owner/Chief Interior Designer
Cappello Creates, LLC
11.2015 - Current
- Determine personalized needs, tastes and design preferences through in-depth client consultations.
- Illustrated visual concepts during both onsite or virtual client presentations utilizing technologies, software and electronic documentation.
- Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Defined space requirements from schematic design to construction phase and installation.
- Worked directly with vendors to place, confirm and track orders.
- Developed communication with contractors to insure design aesthetic and materials were clearly understood.
Senior Interior Designer
DirectBuy
02.2008 - 11.2015
- Developed clear communication with clients to conduct needs analysis and create design plan, with appropriate materials, according to their stated budget.
- Created space plans, color schemes individual to each client.
- Sales revenue of 5 million achieved over 7 year period.
- Processed orders, worked thru corporate contacts to track/resolve issues of delivery.
- Enhanced product knowledge thru catalog updating and new material trainings.
Showroom Manager
Designer's Library
01.2005 - 02.2008
- Showroom was to the trade only
- Established open communication and relationships with each Designer that entered showroom.
- Expanded product knowledge via updating catalogs for vendors from various industries (i.e. furniture, plumbing, wall paper, fabrics)
- Insured Designers were educated on what new vendors and/or products were available to them.
- Worked directly with vendors to place orders, track deliveries.
Liaison to North American Division, Lotus Notes
Concentrix
01.1999 - 01.2001
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- As Project Manager, coordinated multiple service projects, including Y2K preparations.
Training Manager, Customer Service Division
Frontier Cellular
01.1995 - 01.1998
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained new hires to perform cross-training exercises with experienced workers.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Monitored and evaluated training performance to determine quality and cohesiveness.
Training Manager- Call Center, Customer Service
Chase Manhattan Bank
01.1987 - 01.1995
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Led weekly team meetings to review performance, set targets and motivate staff of four.
- Trained and onboarded new agents, maintaining exceptional service standards.
- Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings.
- Improved average hold times, resolution rates and satisfaction scores through staff development.
- Worked directly with other department Project Managers to create effective and efficient process/procedures and training during integration of smaller regional banks.
- Was the National telecom voice on all incoming/hold recordings for Chase Credit Card Services.
Education
Associate of Arts - Interior Design
MCC ROCHESTER
Rochester, NY06.2004
Skills
- Product Specifications
- Graphic Presentations
- Budget Management
- Space Planning Methodology
- Design Process
- Project Management
- 3D Rendering Software
- Homeowner Relations
- Space Planning
- Visual Design
- Product Selection
- Vendor Sourcing
Affiliations
American Society of Interior Designers - Allied
2004-present
National Kitchen and Bath Society
2023
Timeline
Owner/Chief Interior Designer
Cappello Creates, LLC
11.2015 - Current
Senior Interior Designer
DirectBuy
02.2008 - 11.2015
Showroom Manager
Designer's Library
01.2005 - 02.2008
Liaison to North American Division, Lotus Notes
Concentrix
01.1999 - 01.2001
Training Manager, Customer Service Division
Frontier Cellular
01.1995 - 01.1998
Training Manager- Call Center, Customer Service
Chase Manhattan Bank
01.1987 - 01.1995
Associate of Arts - Interior Design
MCC ROCHESTER
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