Donna Carroll
Syracuse
Summary
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
10
10
years of professional experience
Work History
Front End Department Supervisor
Home Depot
Syracuse, NY
04.2023 - 02.2026
- Trained new team members on customer service protocols and product knowledge.
- Boosted employee morale through recognition programs that rewarded outstanding performance and dedication to customer service excellence.
- Increased cashier accuracy rates through implementing targeted retraining initiatives focused on minimizing transaction errors.
- Enhanced customer satisfaction by swiftly addressing and resolving concerns in the front end department.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Supervised daily operations, ensuring compliance with safety regulations and company policies.
- Resolved customer complaints promptly, fostering positive relationships and enhancing store reputation.
- Conducted regular performance evaluations for staff members, providing constructive feedback and fostering professional growth.
Call Center Scheduler
ADMI INC
Syracuse, NY
11.2018 - 03.2023
- Coordinated schedules for patient appointments to optimize operational efficiency.
- Managed call flow and prioritized urgent requests to enhance service delivery.
Customer Service Cashier
Oneida Nation Enterprises LLC
Oneida, NY
10.2017 - 11.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Monitored inventory levels, assisting in restocking items to meet customer demand.
- Counted money in drawers at beginning and end of each shift.
Customer Service Cashier
TOPS MarketLLC
Manlius, NY
08.2017 - 10.2017
- Utilized POS system to handle customer cash and credit card transactions.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
Patient Access Representative
Olean General Hospital
Olean, NY
10.2015 - 07.2017
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Greeted and assisted patients with check-in procedures.
- Switchboard operator
- Responded to inquiries by directing calls to appropriate personnel.
Education
Associate of Science - Business Administration
Ulster County Community College
Stone Ridge, NYSkills
- Cash handling and credit card processing
- Gift card handling
- Customer service excellence
- Professionalism and courtesy
- Team collaboration
- Reliability and punctuality
- POS system operations
- Training and onboarding
- Complaint resolution
Timeline
Front End Department Supervisor
Home Depot
04.2023 - 02.2026
Call Center Scheduler
ADMI INC
11.2018 - 03.2023
Customer Service Cashier
Oneida Nation Enterprises LLC
10.2017 - 11.2018
Customer Service Cashier
TOPS MarketLLC
08.2017 - 10.2017
Patient Access Representative
Olean General Hospital
10.2015 - 07.2017
Associate of Science - Business Administration
Ulster County Community College