DONNA CARTER
Wellborn
Summary
Dedicated Service Advisor skilled in enhancing customer satisfaction and streamlining processes. Proven ability to manage multiple priorities while maintaining attention to detail in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Service Advisor
Lakecity Cdjr
Lake City, FL
07.2025 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated service appointments, ensuring optimal scheduling for technicians and customer convenience.
- Educated customers on vehicle maintenance requirements and service recommendations to enhance satisfaction.
- Collaborated with technicians to assess service needs and communicate effectively with clients regarding repairs.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Process Assistant
Amazon
Lebanon, TN
11.2024 - 07.2025
- Streamlined order processing workflows to enhance efficiency and reduce processing time.
- Assisted in training new team members on operational procedures and safety protocols.
- Monitored inventory levels, ensuring timely restocking and accurate product availability.
- Implemented quality control measures to maintain high standards of accuracy in order fulfillment.
- Monitored workflow metrics to identify areas for improvement, contributing to overall operational goals.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
Service Advisor
GALLATIN CHRYSLER DODGE
Gallatin, TN
03.2023 - 11.2024
- Assisted customers in understanding vehicle service options and recommendations.
- Coordinated service appointments, optimizing scheduling for maximum efficiency.
- Communicated effectively with technicians to ensure accurate diagnosis and repair of vehicles.
- Managed customer inquiries, providing timely updates on service progress and completion.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Education
High School Diploma -
Portland High School
Portland, TNSkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Attention to detail
- Goal-oriented mindset
Timeline
Service Advisor
Lakecity Cdjr
07.2025 - Current
Process Assistant
Amazon
11.2024 - 07.2025
Service Advisor
GALLATIN CHRYSLER DODGE
03.2023 - 11.2024
High School Diploma -
Portland High School