Donna Castro
Coppell,Texas
Summary
Highly skilled and enthusiastic professional with more than 20 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
24
24
years of professional experience
Work History
Practice Manager/Insurance Billing Manager
Endocrine And Thyroid Center
07.2020 - Current
- Developed close working relationships with front office and back office staff.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Trained newly hired team members on office procedures and computer system.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Supervised team of 15 office personnel.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Addressed and remedied all patient or team member issues.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
Practice Manager
Life Stream
09.2019 - 07.2020
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Supervised team of 8 office personnel.
- Spearheaded initiatives aimed at improving community relations, including hosting events such as health fairs or seminars on relevant topics in healthcare management.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Ordered all office supplies and kept check on inventory levels.
- Consulted with healthcare professionals on business decisions.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Practice Manager
Healthcare Assoc Of Southlake Cody Mihills MD
04.2019 - 09.2019
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Established policies regarding patient privacy rights; safeguarding all confidential information.
- Created and implemented organizational policies and procedures.
- Addressed and remedied all patient or team member issues.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Supervised team of 15 office personnel.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Ordered all office supplies and kept check on inventory levels.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Proven ability to develop and implement creative solutions to complex problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Practice Manager
Tuscan Cardiovascular Center Doug Overbeck MD
06.2007 - 03.2019
- Provided supervision and management to team of support personnel.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Successfully negotiated client contract renewals to create increased revenue.
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Strengthened communication skills through regular interactions with others.
- OSHA OFFICER and Patient Safety Liaison
- Established and personally maintained surgery schedules for three office locations
- Initiated and directed marketing for satellite offices.
- Invoicing and material management
- Precertifications, Charge Entry, Revenue Cycle Management, Claims follow up
- Planned for business changes, major moves or opening of new offices
Practice Manager/Billing Manager
Metroplex OBGYN
06.2000 - 06.2008
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Performed all elements of Revenue Cycle Management including claims submission, appeals, patient collections and prior authorizations
- Communicated with patients, ensuring that medical information was kept private.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Developed policies and procedures for effective practice management.
- Developed close working relationships with front office and back office staff.
- Ordered all office supplies and kept check on inventory levels.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Managed time efficiently in order to complete all tasks within deadlines.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked with customers to develop payment plans and bring accounts current.
- Reviewed billing problems, researched issues, and resolved concerns.
- Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Identified issues, analyzed information and provided solutions to problems.
Education
Medical Assisting
Ultrasound Diagnostic School
Irving, TX06.2000
Skills
- Personnel Recruitment
- Resource Utilization
- Resource Allocation
- Facility Inspections
- Employee Supervision
- Patient Care Assessment
- Emergency Readiness
- Process Implementation
- Strategic Planning
- Process Improvement
- Policy Implementation
- Facility Oversight
- Regulatory Requirements
- Referral management
- New Hire Training
- Basic Life Support for Health Care Providers (BLS)
- Employee Work Scheduling
- Financial Reporting Coordination
- Data Analysis
- Practice Management
- Human Resources
- Marketing
- Patient Education
- Critical Thinking
- Budget Oversight
- Multidisciplinary team collaboration
- Patient Safety
- Workflow Management
Timeline
Practice Manager/Insurance Billing Manager
Endocrine And Thyroid Center
07.2020 - Current
Practice Manager
Life Stream
09.2019 - 07.2020
Practice Manager
Healthcare Assoc Of Southlake Cody Mihills MD
04.2019 - 09.2019
Practice Manager
Tuscan Cardiovascular Center Doug Overbeck MD
06.2007 - 03.2019
Practice Manager/Billing Manager
Metroplex OBGYN
06.2000 - 06.2008
Medical Assisting
Ultrasound Diagnostic School
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