Summary
Overview
Work History
Education
Skills
Timeline
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Donna Catalano

Student Account Manager
Ashburnham,Massachusetts

Summary

Worked closely with parents to help assist with financial situations. Built relationships with both the parents and students that are still in place to this day.

Overview

15
15
years of professional experience

Work History

Student Account Manager

The Winchendon School
Winchendon, MA
08.2007 - 03.2022
  • Worked independently with minimal supervision.
  • Contributed to team objectives in fast-paced environment.
  • Served parents with knowledgeable, friendly support at every stage of enrollment.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Prioritized tasks and projects to meet tight deadlines.
  • Worked with the admissions team to collaboratively reach targets, consistently meeting or exceeding personal quotas
  • Trained new employees on customer service, money handling and organizing strategies.
  • Recorded accurate and efficient records in customer database.
  • Developed, maintained and utilized diverse client base.

Education

Associate of Science - Accounting And Business Management

Mt. Wachusett Community College
Gardner, MA
05.2005

Skills

  • Managing Defaults
  • Payment Plans
  • Monthly Reconciliations
  • Accounts Payable and Accounts Receivable
  • Cash Application
  • Bank Reconciliation
  • Customer Accounts Management
  • Past Due Account Management
  • Parent Outreach
  • Bank Deposits
  • Invoice and Payment Tracking
  • Evaluating Open Accounts

Timeline

Student Account Manager

The Winchendon School
08.2007 - 03.2022

Associate of Science - Accounting And Business Management

Mt. Wachusett Community College

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Donna CatalanoStudent Account Manager