Donna Claussen
Braidwood,IL
Summary
Professional with extensive experience in developing and implementing training programs that enhance employee engagement and improve learning outcomes. Successfully collaborated with cross-functional teams to streamline onboarding processes, ensuring a consistent experience for new hires. Conducted needs assessments to identify skill gaps, aligning training initiatives with organizational goals and performance metrics, which led to improved retention of operational procedures among team members. Demonstrated ability to leverage data analytics tools to assess training effectiveness and drive continuous improvement in learning strategies.
Overview
5
5
years of professional experience
Work History
Learning Ambassador
Amazon Robotics
Channahon, Illinois
10.2020 - Current
- Developed and implemented training programs that enhanced employee engagement and improved overall learning outcomes.
- Collaborated with cross-functional teams to streamline onboarding processes, ensuring a consistent and efficient experience for new hires.
- Facilitated workshops and training sessions, leading to increased retention of critical operational procedures among team members.
- Enhanced communication channels between departments, promoting collaboration and improving the dissemination of important information across teams.
- Conducted needs assessments to identify skill gaps, aligning training initiatives with organizational goals and performance metrics.
- Assisted in the creation of e-learning modules, utilizing multimedia resources to enhance the training experience and accessibility.
- Leveraged data analytics tools to assess training effectiveness, driving continuous improvement in learning strategies and delivery methods.
- Collaborated with faculty members to identify areas of improvement in the curriculum design.
- Analyzed student performance data to recommend strategies for improving learning outcomes.
- Assessed learners' needs through surveys, interviews, focus groups.
- Conducted one-on-one or group tutorials for students who needed extra help with assignments.
- Monitored student progress throughout the semester, providing feedback as needed.
- Developed training materials and resources that streamlined onboarding processes for new associates, enhancing efficiency.
- Implemented feedback mechanisms to refine training programs, fostering a culture of continuous improvement among associates.
- Assisted in the rollout of new technologies, ensuring associates were equipped to utilize advanced systems effectively.
- Evaluated training effectiveness through assessments, leading to targeted adjustments that improved overall training outcomes.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Performed cash register functions accurately and efficiently.
- Handled incoming calls from customers regarding orders or other inquiries.
- Operated equipment such as scanners and scales correctly during checkout process.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Analyzed financial data to identify trends and areas for improvement.
- Processed payments using point-of-sale systems.
- Collaborated with other departments to ensure successful product launches.
- Developed and maintained relationships with clients and vendors.
- Set specific goals for projects to measure progress and evaluate end results.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Implemented strategies to take advantage of new opportunities.
- Analyzed key performance indicators to identify effective strategies.
- Monitored operations and reviewed records and metrics to understand company performance.
- Assessed company operations for compliance with safety standards.
- Worked closely with human resources to support employee management and organizational planning.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Organized client meetings to provide project updates.
- Determined consumer needs to provide products and services appealing to larger market.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Audited company's legal documents to verify compliant policies and procedures.
- Analyzed company's expenditures and developed financial models.
Education
Some College (No Degree) - Medical Coding
Kankakee Community College
Kankakee , IlN/A - Office Administrator
Northeast Iowa Community College
Calmar, IASome College (No Degree) - Law
Joliet Junior College
Joliet, ILSkills
t
- Employee engagement strategies
- Onboarding procesa
- Training program development
- Workshop facilitation
- Curriculum design improvement
- E-learning module creation
- Data analytics for training
- Student performance analysis
- Feedback mechanism implementation
- Technology rollout support
- Inventory management
- Point-of-sale operations
- Compliance assessment
- Client relationship management
- Financial data analysis
- Performance metrics analysis
- Quality control oversight
- Documentation management
- Strategic planning
- Educational technology
- Collaborative learning
- Online learning platforms
- Training facilitation
- Assessment design
- Peer mentoring
- Feedback delivery
- Digital literacy
- Classroom management
- Group and individual instruction
- Elementary education
- Student records management
- Assessment strategies
- Study techniques
- Student engagement
- Collaboration
- Differentiated instruction
- Visual merchandising
- Prepare displays
- Multitasking capacity
- Persuasive selling
- Sales forecasting
- Market analysis
- Sales techniques
- Sales reporting
- Demonstrate products
- Campaign management
- Sales promotion
- Competitor research
- Rapport building
- Coupon handouts
- Exhibition arrangement
- Photography
- Adobe photoshop expertise
- Project management
- Materials inspection
- Data analysis
- Work Planning and Prioritization
- Retail Sales Experience
Accomplishments
Received a spotlight award for always ensuring the team is safe
- Recognized for my readiness in preparation for upper management appearance.
Affiliations
Volunteering for children as an advocate.
Safety committee
Human resources special project committee
References
References available upon request.
Timeline
Learning Ambassador
Amazon Robotics
10.2020 - Current
Some College (No Degree) - Medical Coding
Kankakee Community College
N/A - Office Administrator
Northeast Iowa Community College
Some College (No Degree) - Law
Joliet Junior College