Donna Clay
Midland,TX
Summary
People-person with excellent organizational skills.
Results-driven Director of Admissions successful at optimizing administrative procedures to exceed projected census goals and improve operations. Experienced in building positive relationships with patients and families. Natural leader and analytical problem-solver with articulate communication style.
Results-focused Healthcare professional with strength in being very driven and striving to exceed goals. Proactive leader with strengths in communication and collaboration. Proficient in knowledge to grow facility occupancy. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Enthusiastic Director of Admissions with over three years of marketing and admissions experience in a Skilled Nursing facility. Inspiring, innovative leader with practiced success using technology to upgrade admissions to contemporary levels to attract patients and families. Dedicated to exceeding facility goals and standards within expected timeline.
Astute Admissions Director with proven leadership skills background meeting and exceeding operational expectations throughout career. Maintain positive relationships with both acute care and rehabilitation hospitals. People-person with excellent organizational skills.
Overview
7
7
years of professional experience
Work History
Director of Admissions
Ashton Medical Lodge
Midland, TX
08.2017 - 05.2023
- Demonstrated consistent operational excellence to maintain stellar relationships with both acute care and rehabilitation facilities, while successfully exceeding company goal and census in a daily basis.
- Established long lasting relationships with both families and patients through welcoming them in to our home for Hospice, Skilled Nursing Services, Long Term Care and Respite. Guiding them on many times a new journey in life building trust and a listening ear to bring comfort while assisting their loved one.
- Marketing within the community through participation in community activities and projects.
Human Resource Director
Ashton Medical Lodge
Midland, TX
08.2017 - 02.2019
- Supervised onboarding process for newly hired employees, including distribution of all paperwork.
- Handled employee conflicts efficiently while following all company procedures.
- Worked with department managers to assess needs.
- Conducted exit interviews and recorded employee feedback for use in retention strategy development.
- Notified all employees immediately when policies/procedures were updated or changed.
- Assured benefits program was administered properly sustain compliance with employee insurance guidelines.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Complied with local, state and federal laws and established organizational standards.
- Administered workers' compensation program covering injured employees.
- Created and implemented incentive program for hiring and retaining of employees.
- Answered employee questions regarding health benefits and 401k options.
- Conducted training for managers and supervisors in conflict resolution and employee management skills.
- Oversaw issuance of compensation, benefits and leave.
- Monitored organizational compliance with federal, state and local policies and regulations.
- Supervised employee hiring, selection and disciplining procedures.
- Facilitated professional development and certification activities for staff.
- Maintained knowledge of regulatory changes, new trends and employment laws.
- Identified staffing and recruiting needs while applying best practices for talent management.
- Implemented procedures to improve occupational health and safety.
Medical Records Director
Ashton Medical Lodge
Midland, TX
08.2017 - Current
- Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
- Managed operations in accordance with budget requirements.
- Participated in daily meetings with department heads to discuss census information, admissions and discharges for residents.
- Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
- Headed clinical oversight to devise and establish policies, procedures and best practices in alignment with regulatory requirements.
- Trained and qualified staff per board requirements as well as national, state and local regulations.
- Developed policies to align procedures with nursing home strategic initiatives and complied with statutory, regulatory, state and federal guidelines.
Certified Nursing Assistant
Ashton Medical Lodge
Midland, TX
08.2017 - Current
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Used mobility devices to transport patients.
- Documented activities and recorded information in EMR system.
- Delivered nursing assistance to residents in 144-bed Skilled Nursing Facility and Long Term Care Facility.
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
- Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Collected and documented vital signs to track current patient conditions.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Took patients' blood pressure, temperature and pulse and documented height and weight.
- Engaged with patient family and friends to provide courteous visit experience.
- Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Delivered high level of care to every patient.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Answered patient and family questions to educate on optimal treatment procedures.
- Comforted patients and provided each with reassurance and encouragement.
- Followed safe lifting techniques and individual resident lifting instructions.
- Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
- Assisted with adequate nutrition and fluid intake.
- Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
- Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
- Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
- Provided support with bathing, toileting, grooming, and washing.
- Assisted patients gently and respectfully with daily living activities, including bathing, positioning, toileting and feeding and documented care per unit protocols.
- Assisted numerous residents with daily needs, personal hygiene, dressing and facility transfers.
- Protected and promoted patient rights and assisted individuals to achieve maximum independence.
- Obtained and documented vital signs, collected lab specimens, ambulated patients, addressed concerns, performed EKGs and drew blood under supervision of Charge Nurse.
- Maintained composure and efficiency during rapid response situation and emergency codes.
- Provided compassionate care and clear communication in dealing with issues of death and dying.
- Maintained clean and neat environment in patient care area, checked and restocked supplies and handled linen management and trash removal.
- Watched over patients to identify potential symptoms of medical conditions.
- Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
- Monitored and observed patients' to accurately records changes in condition and reaction to medications and treatment.
- Completed daily patient charting on computer with Point Click Care.
- Maintained sanitary conditions by providing immediate wound care and dressing changes.
- Charted patient blood pressures, temperatures, blood sugar levels and vitals, using Point Click Care.
- Monitored fluid intake and output levels to evaluate electrolyte imbalances.
- Observed patient conditions compassionately, listened attentively and reported abnormal changes to supervisor verbally and in writing while also following up with patient.
- Performed passive range of motion, simple dressing changes, skincare, and glucose testing.
- Organized games and other activities to engage clients and offer mental stimulation.
- Collaborated with other disciplines to deliver patient care continuity from admission to discharge in support of medical and nursing care plans for individual patients.
- Used sterile techniques to prepare patients for procedures.
- Guaranteed accurate, timely flow of information by maintaining numerous patient charts and updating healthcare team on patient status.
- Used clinical skills to conduct lab draws, assess vital signs, complete glucose evaluations and treat pre-and post-operation patients.
- Assessed patients' physical and mental conditions by thoroughly assessing medical histories and communicated to patients to base trust.
- Cultivated relationships with residents to support happiness and emotional well-being.
- Assisted nurses with cleaning G-tube, J-tube and regular catheter insertion.
- Managed medical stock and restocked inventory to ensure optimal availability for patients.
- Played games with patients to boost mood, improve memory and provide light entertainment.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Cultivated strong value-added relationships with patients by delivering medical expertise.
Accounts Payable
Ashton Medical Lodge
Midland, TX
08.2017 - Current
- Provided prompt and professional responses to vendor account balance inquiries and rush payment processing requests.
- Assessed and resolved discrepancies in account balances for timely resolution of accounting errors and correction before issuance of vendor invoices.
- Reached out to vendors to discuss and correct billing issues.
- Communicated with office administrators regarding authorized credit vouchers awarded against accounts payable.
- Acted as subject matter expert for accounts payable matters in company.
- Checked that all vendors had submitted accurate and complete W-9 forms required for payments.
- Followed detailed end-of-month accounting procedures to verify proper balancing of accounts and readiness for new month.
- Tracked employee time and attendance for payroll.
- Resolved vendor and employee inquiries about invoices and purchases quickly through research.
- Verified vendor accounts by reviewing documentation, rectifying issues and contacting account holders.
- Reviewed vendor invoices and expense reports, identifying discrepancies.
- Researched and resolved collections disputes to maintain customer relationships.
Education
High School Diploma -
Robert E. Lee High School
Midland, TX01.1983
Medical Assistant
Kaplan College - Midland
Midland, TX11.2010
Surgical Technology
Odessa College
Odessa, TXCertified Nursing Assistant
Midland College
Midland, TX05.2009
Skills
- Planning and coordination
- Team building
- People skills
- Relationship building
- Communication
- Working collaboratively
- Time management
- Organizational skills
- Friendly, positive attitude
- Critical thinking
- MS Office
- Active listening
- Microsoft Office
- Customer service
- Project planning
- Basic math
- Flexible
Timeline
Director of Admissions
Ashton Medical Lodge
08.2017 - 05.2023
Human Resource Director
Ashton Medical Lodge
08.2017 - 02.2019
Medical Records Director
Ashton Medical Lodge
08.2017 - Current
Certified Nursing Assistant
Ashton Medical Lodge
08.2017 - Current
Accounts Payable
Ashton Medical Lodge
08.2017 - Current
High School Diploma -
Robert E. Lee High School
Medical Assistant
Kaplan College - Midland
Surgical Technology
Odessa College
Certified Nursing Assistant
Midland College