Heidi Gennerman
New Berlin,WI
Summary
Experienced care coordination professional with a strong background in discharge planning, admissions support, and patient navigation. Known for effective communication, attention to detail, and smooth transitions across care settings.
Overview
28
28
years of professional experience
Work History
Director of Admissions
VMP
West Allis, WI
06.2026 - Current
- Guided prospective residents through application and move-in processes to ensure a smooth transition.
- Assessed referral information and eligibility details to facilitate appropriate admissions decisions.
- Worked with nursing, finance, and sales teams on admissions workflow.
- Supported admissions staff with daily process and policy questions.
- Updated admissions records in CRM systems at VMP.
- Provided families with timely waitlist updates and placement options to manage expectations.
- Guided families during campus tours to provide information about VMP. and campus visits at VMP.
Resident Liason-Grievance Officer
VMP
West Allis, Wisconsin
08.2025 - 06.2026
- Advocated for resident needs to the care team and supervisors, ensuring responsive care.
- Monitored resident comfort and reported concerns promptly.
- Provided emotional support for residents struggling with mental health issues.
- Supported residents in daily living activities, enhancing their quality of life at VMP senior community.
- Built respectful, supportive relationships with residents and families, and promoting trust and engagement.
- Escorted residents to scheduled activities and appointments, ensuring their participation.
- Followed care plans and community safety procedures.
- Created a safe environment for all residents while encouraging independence.
- Improved patient flow, administrative functions, and teamwork.
Discharge Planner
Linden Grove Menomonee Falls
Menomonee Falls, Wisconsin
07.2024 - 08.2025
- Coordinated discharge plans with the Linden Grove Menomonee Falls care team and families.
- Reviewed resident needs for safe transitions to home, rehab, or long-term care.
- Communicated discharge instructions with nurses, therapists, social workers, and physicians.
- Arranged follow-up services, equipment, and transportation for resident discharge needs.
- Documented discharge planning notes in resident records and care coordination files.
- Explained care options and community resources to residents and family members.
- Monitored discharge timelines and updated plans with interdisciplinary staff.
- Supported smooth care transitions within skilled nursing and rehabilitation services.
- Assisted in the coordination of services needed after hospitalization such as home health care, durable medical equipment, transportation.
- Participated in multidisciplinary team meetings to determine levels of care prior to discharge.
- Facilitated referrals for follow up appointments with specialists or primary care providers post-discharge.
- Evaluated the patient’s ability to live independently or function within an assisted living facility prior to release from the hospital.
Discharge Planner
Heritage Square
Greendale, WI
01.2021 - 07.2024
- Reviewed residents' needs for safe transitions to home, rehab, or long-term care.
- Communicated patient progress to physicians, ensuring alignment on treatment plans prior to discharge.
- Participated in multidisciplinary team meetings to determine appropriate levels of care prior to discharge.
- Educated families on available resources to help them better understand their loved one's diagnosis and treatment plan before being discharged from the hospital.
- Coordinated referrals for follow up appointments with specialists and primary care providers to support post-discharge continuity of care.
- Assessed potential barriers or risks affecting post-discharge outcomes, enabling proactive intervention strategies.
- Evaluated patient's ability to live independently or function within an assisted living facility prior to release from the hospital.
- Advised staff on best practices related to patient discharges while ensuring compliance with all relevant regulations governing healthcare facilities.
- Provided follow up phone calls and home visits post-discharge in order to monitor progress of discharged patients.
Unit Secretary
Heritage Square
Greendale, Wisconsin
06.2007 - 01.2021
- Managed unit front desk communications for Heritage Square residents, families, and clinical staff.
- Scheduled appointments, transport, and coordinated care using Heritage Square office systems to facilitate efficient resident services.
- Coordinated physician orders and lab requests while managing documentation to support accurate and timely resident care.
- Prepared charts, forms, and admission packets for Heritage Square nursing unit.
- Maintained confidential records and updated patient files with accurate unit information.
- Answered phones, routed calls, and relayed messages to nurses and supervisors.
- Organized and maintained front desk area at Heritage Square, creating a welcoming environment for visitors and staff.
Retail Pricing Coordinator
Pick N Save
Franklin, WI
11.1998 - 06.2007
- Coordinated Pick N Save price changes across shelf tags and point-of-sale systems.
- Updated promotional signage for weekly ad sets and seasonal department resets.
- Verified pricing accuracy against store scans, labels, and register updates.
- Communicated pricing issues with department leaders and front-end associates.
- Maintained compliant shelf labels, tags, and product signage throughout store aisles.
- Reviewed pricing reports and corrected discrepancies in store systems.
- Supported markdowns, ad changes, and item transitions for Pick N Save.
- Trained associates on pricing procedures, tag placement, and store standards.
- Reviewed tags on product shelves and made requested pricing changes.
- Worked closely with sales team members to ensure accurate information was communicated regarding product features and pricing.
- Generated reports on pricing trends, sales performance, and other related data.
- Advised management on any potential risks associated with setting certain prices.
Education
High School Diploma -
Oak Creek High School
Oak Creek, WI06-1999
Skills
- Admissions coordination
- Referral screening
- Care coordination
- Discharge planning
- Patient navigation
- Family counseling
- Regulatory compliance
- Effective communication
- Team collaboration
- Conflict resolution
- Critical thinking
- Attention to detail
- Cross-functional teamwork
- Admissions management
- Decision-making
- Time management abilities
- Problem-solving
- Multitasking
- Professionalism
Timeline
Director of Admissions
VMP
06.2026 - Current
Resident Liason-Grievance Officer
VMP
08.2025 - 06.2026
Discharge Planner
Linden Grove Menomonee Falls
07.2024 - 08.2025
Discharge Planner
Heritage Square
01.2021 - 07.2024
Unit Secretary
Heritage Square
06.2007 - 01.2021
Retail Pricing Coordinator
Pick N Save
11.1998 - 06.2007
High School Diploma -
Oak Creek High School