Donna Clifford

• Counted and labeled prescriptions with correct item and quantity.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Maintained drug inventory levels by ordering necessary medications and supplies.
• Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
• Counseled customers on medications, appropriate dosage and potential side effects.
• Communicated directly with doctors offices via telephone, fax and email.
• Counted, measured, and compounded medications following standard procedures.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
• Counted, measured and compounded medications following standard procedures.
• Resolved non-routine issues like third-party billing, computer system, and customer service issues.
• Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
• Reviewed and verified customer information and insurance provider information.

Answered incoming phone calls and addressed questions from customers and healthcare providers.