Emily Hurley
United States
Summary
. Accomplished and certified Pharmacy Technician with over 8years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Overview
8
8
years of professional experience
Work History
Certified Pharmacy Technician
Walgreen's Pharmacy
03.2020 - 07.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone, fax, and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Set up and modified patient profiles to include current information such as medications and insurance details.
- Assisted in preparation, distribution, and storage of pharmaceuticals.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Stocked, labeled and inventoried medication to keep accurate records.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Collected co-payments or full payments from customers.
- Reviewed and verified customer information and insurance provider information.
- Set up and modified patient profiles in System to include current information such as medications and insurance details.
Lead Pharmacy Technician
Cvs Pharmacy Technician
12.2016 - 03.2020
- Stocked, labeled and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Set up and modified patient profiles in to include current information such as medications and insurance details.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Reduced supply shortages by carefully monitoring inventory and submitting replenishment orders before depletion.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Conducted drug product reviews and assisted Pharmacists and staff in drug inventory management.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Generated prescription labels using, verifying accuracy of patient and medication information.
- Reviewed and verified customer information and insurance provider information.
Less Pharmacy Technician
CVS Pharmacy
07.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Education
Associate Of Science -
Roanoke Chowan Community College
Skills
- Team Collaboration
- Problem-Solving Skills
- Staff Development
- Cash Register Operations
- Patient Confidentiality
- Advanced Math Skills
- Troubleshooting Malfunctioning Equipment
- Patient Paperwork
- FDA and HIPAA Compliance
- Regulatory Compliance
- Insurance Claim Processing Software
- Insurance Verification
- Payment Verification
- Serve Customers
- Wholesale Ordering
- High-Volume Environments
- Direct Supervision
- Mathematical Aptitude
- Organization and Prioritization
- Information Documentation
- Profile Updating
- Profit Margins
- Prescription Filing
- Updating Medication Histories
- Quality Assurance and Control
- Pharmaceuticals Mixing
- Intravenous Admixture Preparation
- Pharmaceutical Preparation
- Drug Inventory Control
- Managing Prescription Refills
- Pharmacy Operations
- Drug Storage Procedures
- Pharmacy Records Management
- Manual and Automated Medication Dispensing
- Pharmacy Automation
- Proper Labeling
- Aseptic Techniques
- Refill Requests
- Insurance Billing
- HIPAA Regulations
- Laboratory Operations
- Workflow Optimization
- Prescription Pricing
- Stocking Medications
- Administrative Support
- Awareness Campaigns
- Drug Compatibility Software
- Safety Protocols and Risk Management
- Drug Delivery Mechanisms
- Disposable Syringes
- Prescription Filling and Labeling
- Pharmaceutical Research
- Resolving Complaints
- Pyxis MedStation
- Medication Side Effect Knowledge
- Technician Assistance
- Inventory Purchasing
- Inventory and Supply Management
- Customer Identification Checks
- Physician Sales
- Monitor Pharmacy Security
- Routine Inspections
- Equipment Cleaning and Maintenance
- Drug Compounding
- Staff Leadership
- Assisting Pharmacists
- Product and Service Merchandising
- Product Markdowns
- Prescription Order Verification
- Medication and Equipment Invoicing
- FDA and ICH Guidelines
- Demographic Profiling
- Safe Chemical Handling
- High Blood Pressure Management
- Allergic Reaction Treatment
- Fill Orders
- Prescriptions Management
- Label Products
- Storage Maintenance and Security
- Restock Shelves
Timeline
Less Pharmacy Technician
CVS Pharmacy
07.2023 - Current
Certified Pharmacy Technician
Walgreen's Pharmacy
03.2020 - 07.2023
Lead Pharmacy Technician
Cvs Pharmacy Technician
12.2016 - 03.2020
Associate Of Science -
Roanoke Chowan Community College