Donna Cooper
Springfield,PA
Summary
Hardworking and dedicated leader at the County Of Delaware, enhancing team collaboration and fostering professional growth. Well-versed in multitasking to achieve challenging goals. Bringing over 20 years' experience in Human Services to new position with long-term potential for growth and advancement.
Overview
21
21
years of professional experience
Work History
Interim Program Director/Assistant Director
County of Delaware, Early Learning Resource Center
Upper Darby, PA
03.2020 - Current
- Oversaw administrative support staff to facilitate day-to-day program activities.
- Oversaw all functions of the ELRC including, subsidized child care program, resource and referral services, consumer education, Keystone STARS case management and Child Care Works Case (CCW) Management for families.
- Coordinated and collaborated activities including community planning, working in partnership with the Office of Child Development and Early Learning (OCDEL), Data sharing with Certification and Early Intervention and representing ELRC on local, regional, and state boards and committees and attended meetings as necessary.
- Collecting data/input and completing reports for the Department of Human Services/OCDEL and the County of Delaware.
- Managed the implementation, monitoring and management of direct service funds for CCW and monitor finances for the ELRC.
- Monitored monthly invoices process to assure that providers were reimbursed properly and timely.
- Created and implemented new policies and procedures for the program.
- Developed strategic plans to ensure successful program operations.
- Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.
- Ensured compliance with organizational standards and applicable laws and regulations.
Casework Supervisor
County of Delaware, Early Learning Resource Center (formerly Child Care Information Services)
Upper Darby, PA
05.2014 - 03.2020
- Daily monitoring of eligibility caseworker cases to ensure accurate and timely processing.
- Oversaw overpayment and appeal cases.
- Authorized care for eligible children and reopening of enrollments as needed.
- Individual supervision with eligibility caseworkers within unit.
- Management of Pre-K Counts and Infant Toddler Contracted Slots enrollments.
- Assisted the fiscal department with monthly invoices to ensure providers are paid timely and accurately.
- Training and development of new staff as needed.
- Maintained current knowledge of Subsidized Day Care regulations, policies and procedures and applying to all work-related duties.
Caseworker
County of Delaware, Child Care Information Services
Upper Darby, PA
02.2009 - 05.2014
- Determined initial eligibility of clients within the guidelines and eligibility requirements set by the Subsidized Day Care regulations.
- Maintained on-going contact with clients and providers.
- Provided child care information and referral services for applicants.
- Met with clients and/or providers as needed.
- Maintained family files for assigned caseload.
Service Coordinator
County of Delaware, Office of Early Intervention
Upper Darby, PA
08.2005 - 02.2009
- Completed in-home visits with families requesting Early Interventions services for their child aged 0-3.
- Participated in initial Multi-Disciplinary Evaluations and quarterly reviews with families and therapists.
- Participated in Transition Planning meetings with families and the Delaware County Intermediate Unit.
- Maintained family file for assigned caseload.
Caseworker
County of Delaware, Child Care Information Service
Upper Darby, PA
04.2003 - 08.2005
- Explained eligibility requirements for subsidized day care and provided applications and/or provider referrals to clients
- Completed individual face to face interviews with clients to review parent rights and responsibilities for subsidized day care
- Assessed initial and ongoing eligibility for families eligible for child care through the County Assistance Office
- Maintained family files for assigned caseload
Education
Bachelor of Arts in Psychology -
Neumann University
05.2002
Skills
- Policy Implementation
- Operations Oversight
- Personnel Supervision
- Compliance Management
- Interpersonal Skills
- Dependability and Cooperation
- Time Management
- Active Listening
- Multitasking
Timeline
Interim Program Director/Assistant Director
County of Delaware, Early Learning Resource Center
03.2020 - Current
Casework Supervisor
County of Delaware, Early Learning Resource Center (formerly Child Care Information Services)
05.2014 - 03.2020
Caseworker
County of Delaware, Child Care Information Services
02.2009 - 05.2014
Service Coordinator
County of Delaware, Office of Early Intervention
08.2005 - 02.2009
Caseworker
County of Delaware, Child Care Information Service
04.2003 - 08.2005
Bachelor of Arts in Psychology -
Neumann University
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