Mercy Trouwborst
Brooklyn,NY
Summary
Dynamic leader with proven track record of successfully managing projects and initiatives and achieving desired business objectives. Skilled in developing and executing strategies, managing budgets and resources, and leading cross-functional teams. Consistently produces tangible outcomes that exceed expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Interim Program Director
All Angels' Church
2024.03 - Current
- Provided ongoing direction and leadership for program operations.
- Researched grant and funding proposal opportunities in philanthropic databases to identify potential income sources.
- Served as Community Ministries follow-up care manager, including oversight of client profiles, case management structure, client intakes, referrals and follow up services.
Program Manager
All Angels' Church
2022.10 - 2024.03
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Managed volunteer programs focused on providing community services to underserved populations.
- Assessed community needs and identified resources for social and community service programs.
Interim Program and Volunteer Coordintor
All Angels' Church
2022.06 - 2022.10
- Oversaw programming and volunteering staffing needs for over 100 unhoused individuals on a weekly basis.
- Maintained program operations by ensuring over 200 meals, 50 showers, and 10 referrals were provided on a weekly basis.
- Engaged and built partnerships with local community organizations to refer clients to appropriate sources.
AmeriCorps VISTA Summer Associate
West Hill Refugee Welcome Center
2021.06 - 2021.08
- Liaised with local government officials and community leaders to advocate for improved infrastructure in the West Hill neighborhood.
- Planned and implemented educational and recreational programming with participating neighborhood youth.
- Collaborated with local Albany refugee support organizations to maximize the efficacy of refugee support services.
Intern
Ethiopian Community Association Of Chicago
2020.08 - 2020.11
- Supported the Programs Director in completing 3 grant applications.
- Aided 25 existing refugee clients in practical tasks such as completing school enrollment, obtaining affordable wi-fi and navigating local transportation systems.
- Created and edited over 20 client files for annual federal review.
- Wrote and submitted client paperwork to obtain social security documentation, DHS benefit applicability and permanent green card status.
Intern
Judge Thomas Marcelle, Cohoes City Court
2019.05 - 2019.08
- Observed criminal and civil court proceedings to understand and prepare case summaries for Judge Marcelle.
- Discussed civil and criminal cases with Judge Marcelle to develop knowledge of pleadings, affidavits, motions, exhibit preparation and other court proceedings.
Education
Bachelor of Arts - Urban Studies, Cum Laude
Wheaton College
Wheaton, IL12.2021
Skills
- Policy Implementation
- Data Management
- Mental Health First Aid
- Supervision and leadership
- Interagency collaboration
Certification
- Mental Health First Aid Training - [September 2022-Present]
Timeline
Interim Program Director
All Angels' Church
2024.03 - Current
Program Manager
All Angels' Church
2022.10 - 2024.03
Interim Program and Volunteer Coordintor
All Angels' Church
2022.06 - 2022.10
AmeriCorps VISTA Summer Associate
West Hill Refugee Welcome Center
2021.06 - 2021.08
Intern
Ethiopian Community Association Of Chicago
2020.08 - 2020.11
Intern
Judge Thomas Marcelle, Cohoes City Court
2019.05 - 2019.08
Bachelor of Arts - Urban Studies, Cum Laude
Wheaton College
- Mental Health First Aid Training - [September 2022-Present]
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