DONNA CRUZ MUSTO
Atlantic Health Systems (AMG Orthopedics at Clark North)
South Amboy
1
Certification
24
years of professional experience
Experienced Healthcare Practice Supervisor and Clinical Operations Leader with over 20 years optimizing clinical workflows and enhancing administrative functions. Specializes in practice management, resource allocation, and regulatory compliance. Skilled in leading teams, facilitating new hire onboarding, and improving communication among executive leadership, medical providers, and staff to elevate patient satisfaction and clinic efficiency.
Work History
Practice Supervisor/Lead CMA 2018 to 2024
2 Years 5 Months- Practice Management: Promoted to spearhead daily practice operations, clinical administrative functions, and workflow optimization across multiple provider schedules.
- Staff Supervision: Manage and mentor clinical and administrative staff, directing daily task delegation, staff scheduling, and labor optimization.
- Clinical Execution: Assist providers with complex clinical exams and minor surgical procedures; measure and record patient vitals, and obtain detailed patient histories.
- Patient Care Coordination: Change dressings, apply bandages, perform suture removal, and manage provider and staff Epic In-Baskets to handle patient medication refills efficiently.
- Standardized clinical procedures to enhance workflow efficiency.: Standardized and implemented updated clinical procedures; designed and facilitated bi-weekly staff training and compliance briefings.
- Collaborated with HR to streamline hiring processes for new employees.: Collaborate with Human Resources to manage the interview process, evaluate prospective talent, and lead comprehensive training and onboarding for new hires.
- Facilitated communication between management, medical staff, and patients to resolve issues.: Acted as primary liaison between executive management, medical staff, and patients to resolve operational bottlenecks and ensure compliance with institutional policies.
- Managed ordering processes for office and medical supplies to maintain stock levels.: Oversaw operational ordering for office and medical supplies, tracked injectable medication and equipment inventory, and monitored refrigerator temperature logs to maintain OSHA safety standards.
- Care Coordination: Mitigate administrative barriers to care by managing complex prior authorization pipelines for medications and both in-office and out-of-office procedures.
Certified Medical Assistant (CMA)
3 Years 1 Month- Patient Care & Intake: Interviewed patients, measured and recorded vital signs, administered vaccines, performed EKGs, conducted phlebotomy, and prepared treatment rooms for clinical exams to support efficient patient care.
- Quality Assurance & Lab Compliance: Ensured laboratory compliance with state regulations through CLIA proficiency testing and auditing point-of-care (POC) rapid diagnostic documentation to maintain high-quality standards.
- Operational Support: Managed medical supply inventory tracking, ordering, coordinated patient appointments, and provided front-desk coverage to ensure smooth clinic operations.
Lead Certified Medical Assistant (CMA)
12 Years 11 Months- Clinical & Room Preparation: Roomed patients, captured vital signs, performed medication reconciliation, assisted with in-office testing, and meticulously prepared treatment rooms for in-office neurological procedures.
- Patient Advocacy: Served as clinical liaison between patients and physicians, facilitating chart documentation and electronic prescription submissions to streamline care for in and out-of-office procedures.
- Multi-Site Coordination: Coordinated clinical staffing grids and traveled to multiple regional facilities with doctors, ensuring seamless patient care across locations.
- Revenue Cycle Support: Processed medical billing functions, including entering daily charges, posting hospital charges, and managing insurance appeals to ensure timely revenue collection.
Education
Certified Medical Assistant (CMA)
High School Diploma
Skills
Practice Operations: Healthcare Administration
Clinical Workflow Optimization
Patient Access
Resource & Staff Allocation
Provider & Staff Scheduling
Front-Desk Operations
Patient Documentation
Clinical Expertise: Phlebotomy
EKG
Vaccine Administration
Suture Removal
Dressing Changes
Bandaging
Vital Signs
Patient Triaging
Patient History/Intake
Medication Reconciliation
Quality Assurance
Patient Care Coordination
Budget Management: CashPro (Treasury & Cash Management)
Zotec (Medical Billing & Analytics)
Prior Authorizations
Pre-certifications
Insurance Verification
Charge Entry (Daily & Hospital)
Patient Balance Collection
Electronic Claim Submission
Insurance Appeals
EMR systems
Data & Database Tools: Power BI (Data Analytics & Reporting)
Quickbase (Low-Code Database Applications)
Microsoft Office Suite (Word
Excel
PowerPoint) [1]
Talent acquisition
Languages: Bilingual (Fluent in English and Spanish)
Certification
Certified Medical Assistant
BLS/CRP
Languages
Spanish
Native or Bilingual
Timeline
Practice Supervisor/Lead CMA 2018 to 2024
Atlantic Health Systems (AMG Orthopedics at Clark North)
01.2024 - CurrentRead More
Certified Medical Assistant (CMA)
Premise Health at Sanofi / NJM
02.2015 - 03.2018Read More
Lead Certified Medical Assistant (CMA)
Princeton & Rutgers Neurology
03.2002 - 02.2015Read More
American Institute of Medical Sciences & Education
Certified Medical Assistant (CMA)
Read More
East Brunswick Vocational High School
High School Diploma
Read More