Donna Davis
Rupert, West Virginia, United States,WV
Never ruin an apology with an excuse
Benjamin Franklin
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail.
Skills
- Written and verbal communication
- Remote experience
- Proactive mindset and Self-starter
- Team collaboration and active listening skills
- Familiarity with technical concepts and processes
- Motivation and time management skills
- Ability to work in a fast-paced environment
- Strong organizational skills
- Exceptional customer service and problem-solving skills
- Proficiency with computer systems and software
- Reporting customer feedback
- Relationship Building
- Adaptability and Dependability
- MS Office
- Work Experience Programs
- Attention to Detail
- Flexible Schedule
- Computer Skills
- Telephone and Email Etiquette
- Volunteer oversight
- Peer mentoring
Work History
Volunteer Mentor
STRAYER UNIVERSITY
, WV
04.2023 - Current
- Counsel individuals to help overcome personal, social, or behavioral problems affecting educational or vocational situations
- Improved leadership skills by 75%
- Prepare students for later educational experiences by encouraging to explore learning opportunities and persevere with challenging tasks
- Instruct students in job search and application strategies, resume writing, and interview skills
- Improved leadership skills by 75%
- Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
BREAK
, WV
12.2022 - Current
- Earning bachelor’s degree in criminal justice administration
- Pursuing certification in Microsoft Office
- Diligently building knowledge to advance skills in professional areas
- Increased problem-solving skills by 70%
Customer Solutions Expert
CONDUENT BUSINESS SOLUTIONS
, WV
10.2021 - 11.2022
- Investigated claim denial and worked with members to resolve matters
- Presented existing and prospective members with valuable service or product information to aid in decision-making
- Increased customer satisfaction ratings 90% by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
VIRTUAL OFFICE
Rupert, WV
07.2019 - 09.2021
- One of multiple people laid off due to a change in company strategy
- Consistently received outstanding performance reviews from leadership and peers, parted on good terms
- Integrated current job search knowledge and technologies into training and manuals 75% of downtime
- Worked to complete application documents for relevant positions
- Connected with business and recruiters to build relationships and increase opportunities
- Consulted with resources to build effective search strategies for desired jobs.
Customer Service Specialist
IBEX GLOBAL
Beckley, WV
03.2019 - 07.2019
- Troubleshooting for technical issues, submitted unresolvable tickets to IT department
- Answered incoming calls and emails, providing frontline customer support decreasing retention by 30%
- Provided exceptional customer service to ensure customers were satisfied with services received
- Demonstrated excellent communication skills, resolving product and consumer complaints
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Documented customer correspondence in CRM to track requests, problems, and solutions.
Education
Bachelor of Science - Criminal Justice
09.2026
Certification
- Customer Service Representative Certificate
- MS Office Training - Current
Additional Information
- AWARDS , President's list Fall 2022. President's list Winter 2023. Member of National Society of Collegiate Scholars, 2023. 4.0 GPA
Accomplishments
- President's List-Fall 2022
- President's List-Winter 2022
- President's List-Spring 2023
- Member of The National Society of Collegiate Scholars
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Overview
10
10
Years of Pro Experiance
2
2
Professional Certificates
3
3
Academic Awards
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