Donna Demarest
VALLEJO
Summary
Adaptable professional with strong verbal communication and attention to detail. Experience in managing office tasks and enhancing team efficiency through effective support and organization.
Overview
15
15
years of professional experience
Work History
Office Assistant
Glen Cove Marina
06.2023 - 02.2026
- Coordinated office operations to ensure efficient workflow and communication among staff.
- Managed scheduling for meetings and appointments to optimize time management.
- Maintained electronic filing systems for accurate record-keeping and easy retrieval.
- Assisted in inventory management of office supplies, ensuring timely replenishment.
- Supported customer service by addressing inquiries and providing information about marina services.
- Developed standard operating procedures to enhance efficiency in daily tasks.
- Trained new employees on administrative processes and software usage for seamless integration.
- Implemented organizational tools that improved task tracking and project management effectiveness.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Increased team productivity, organizing and scheduling appointments and meetings without overlap.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming and outgoing mail and packages according to established procedures.
Senior Account Manager
Sharp Electronics
01.2011 - 01.2019
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Analyzed market trends to identify growth opportunities and inform strategic decision-making.
- Coordinated contract negotiations, ensuring alignment with client expectations and company objectives.
- Monitored key account metrics, identifying areas for improvement to maximize revenue potential.
- Collaborated with marketing teams to design targeted campaigns that increased brand visibility and engagement.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Provided extensive support in sales, technical and business areas to key accounts.
- Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
- Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Boosted client satisfaction by effectively managing and resolving account issues.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Expanded market share by identifying new business opportunities and securing high-value accounts.
- Built relationships with customers and community to promote long term business growth.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Set and achieved company defined sales goals.
- Met existing customers to review current services and expand sales opportunities.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained current knowledge of evolving changes in marketplace.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Negotiated prices, terms of sales and service agreements.
- Attended monthly sales meetings and quarterly sales trainings.
- Presented professional image consistent with company's brand values.
- Informed customers of promotions to increase sales productivity and volume.
- Kept detailed records of daily activities through online customer database.
- Stayed current on company offerings and industry trends.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
High School Diploma -
Pittsburg High School
Pittsburg CASkills
- Customer service
- Positive attitude
- Time management
- Data entry
- Verbal communication
- Dedicated team player
- Administrative support
- Resourceful
- Excel spreadsheets
- Appointment scheduling
- Professional and mature
- Valid Driver's license
- Team bonding
- Invoice processing
- Mail management
- Scheduling meetings
- Payment processing
- Customer relationship management (CRM)
- Social media and promotions
- Digital file management
- Event planning
Timeline
Office Assistant
Glen Cove Marina
06.2023 - 02.2026
Senior Account Manager
Sharp Electronics
01.2011 - 01.2019
High School Diploma -
Pittsburg High School