Donna Derrow
Mokena,IL
Summary
Results-driven Inside Sales Representative with expertise in customer relationship management, effective communication, and upselling techniques. Proven ability to enhance customer satisfaction and retention through personalized service.
Overview
52
52
years of professional experience
Work History
Inside Sales Representative
Hart, Travers & Associates
Lombard, Illinois
03.2015 - 01.2026
- Cultivated strong client relationships through effective communication and personalized service.
- Upsold and cross-sold products to existing customers to maximize revenue.
- Ensured timely follow-up on pending orders and inquiries to enhance customer satisfaction.
- Delivered superior customer support to improve account retention rate.
- Provided comprehensive product information, including pricing and availability, to customers.
- Consulted with customers to aid selection and purchase of products that met needs.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Collaborated with team members to determine strategic sales approaches.
- Trained new sales representatives on product knowledge and sales techniques to enhance team performance.
- Participated in sales training and workshops to improve sales techniques and product knowledge.
- Proposed improvements to internal processes for sales operations, streamlining workflows.
Inside Sales Representative
M. Cooper Supply
Mokena, Illinois
03.2012 - 03.2015
- Cultivated client relationships through effective communication and tailored service to enhance customer loyalty.
- Developed and nurtured client relationships through regular communication. customer relationships to drive revenue growth.
- Delivered superior customer support to improve account retention rate.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Provided customers with product information, pricing and availability.
- Followed up on pending orders and inquiries in a timely manner.
- Partnered with outside sales representatives to align strategies and achieve sales targets. with outside sales representatives to maintain and grow product sales.
Inside Sales/Showroom Sales Manager
Connor Company
Sugar Grove, Illinois
03.2009 - 03.2012
- Managed showroom operations and optimized team performance to meet sales targets.
- Trained sales staff on product knowledge and customer engagement techniques.
- Facilitated customer consultations to understand needs and recommend solutions.
- Assisted customers in selecting products based on their needs and preferences.
- Resolved customer complaints promptly, ensuring customer satisfaction and retention.
- Developed visual merchandising strategies to increase customer engagement and sales.
- Cultivated strong relationships with vendors for optimal product sourcing.
- Coordinated with vendors regarding product availability and deliveries.
- Kept showroom clean and maintained neat, orderly product displays to deliver professional appearance to guests.
Various Sales Positions
Retail and Wholesale
Chicago, Illinois
01.1974 - 02.2009
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
Education
Certificate (no Degree Offered At That Time) - Business Management
Robert Morris College/The Moser School
Chicago, IL07-1977
Skills
- Product knowledge
- Order management
- Order fulfillment
- Upselling techniques
- Customer relationship management
- Relationship development
- Team collaboration
- Effective communication
Affiliations
- Outside of work I enjoy cooking, gardening, reading and family
Timeline
Inside Sales Representative
Hart, Travers & Associates
03.2015 - 01.2026
Inside Sales Representative
M. Cooper Supply
03.2012 - 03.2015
Inside Sales/Showroom Sales Manager
Connor Company
03.2009 - 03.2012
Various Sales Positions
Retail and Wholesale
01.1974 - 02.2009
Certificate (no Degree Offered At That Time) - Business Management
Robert Morris College/The Moser School