Summary
Overview
Work History
Education
Skills
Timeline
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Donna Domiano

Old Forge

Summary

I am a casework manager professional with extensive experience in child welfare services. I am skilled in effective communication, problem-solving, and collaboration with community agencies, court systems and law enforcement. I spent 24 years as a caseworker working directly with families to assure children were in safe and stable home environments and that families had all of their basic needs met. I spent 13 of those years as a school based caseworker in the Hanover Area school district working with students, teachers and families to promote positive educational outcomes for kids who were struggling in school and at home. As a supervisor and manager, I focused on providing education and support to staff to enhance their assessment skills, verbal and written skills and promote a positive working environment. I am skilled in completing record reviews and adhering to state regulations and timeframes for completion of work. I have good communication and organization skills and also time management skills.

Overview

36
36
years of professional experience

Work History

Casework Manager

Luzerne County Children, Youth and Families Services
03.2020 - 03.2026
  • Oversaw supervisors and caseworkers in General Protective Services intake and in-home units as well as placement units.
  • Conducted performance evaluations of casework ans supervisory staff, fostering professional development and accountability within the team.
  • Offered support and direction to families and coordinated with court system and other community agencies for treatment.
  • Provided leadership, guidance and support to staff members.
  • Developed and implemented training programs for new staff to educate them on the Child Protective Services Laws as well as agency rules and regulations.
  • Collaborated with service providers to coordinate resources and services for families in need.
  • Analyzed case data to identify trends, improve practices, and enhance service outcomes for children and families.
  • Mentored supervisors and caseworkers, providing guidance on complex cases and best practice approaches.
  • Promoted a positive work environment by mentoring and supporting team members in their professional development.

Casework Supervisor

Luzerne County Children, Youth and Families Services
07.2014 - 03.2020
  • Supervised caseworkers in a Concurrent Planning unit and also a General Protective Services unit to ensure compliance with state regulations and agency policies.
  • Trained new and existing staff on best practices in child welfare services.
  • Implemented quality assurance measures to enhance service delivery and case documentation.
  • Facilitated team meetings to coordinate care plans for at-risk families.
  • Assisted caseworkers with visits to homes and schools to evaluate child safety and quality of care.
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
  • Attended continuing education trainings and maintained Caseworker 2 certification to promote more effective service delivery.
  • Established strong working relationships with community agencies and the court system to facilitate coordination on shared cases.
  • Achieved successful outcomes for clients by providing guidance, support, and supervision to caseworkers.
  • Resolved escalated issues between clients and caseworkers through effective mediation techniques.
  • Conducted thorough reviews of case files to ensure accurate documentation and adherence to state regulations.

Caseworker 2

Luzerne County Children, Youth and Families Services
03.1990 - 07.2014
  • Completed child abuse investigations and determined the need for ongoing services for families.
  • Conducted comprehensive assessments to identify client needs and develop family service plans to assure the families are receiving appropriate services to meet their needs.
  • Maintained up-to-date records on all families and assured compliance with state regulations for completion of paperwork.
  • Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
  • Worked as a General protective services caseworker in intake units, in-home units, placement units, and school based units.
  • Conducted home visits to assess living environment and provided appropriate referrals.
  • Provided crisis intervention services, ensuring the safety and stability of clients during challenging situations.
  • Collaborated with other professionals to plan and coordinate care for clients.

Education

Bachelor of Arts - Sociology/Social Work

East Stroudsburg University of Pennsylvania
East Stroudsburg, PA
12-1989

Skills

  • Interviewing adults and children
  • Time management abilities
  • Compliance monitoring
  • Promoting teamwork
  • Client assessment, collaboration and interaction
  • Records management
  • Home inspections
  • Problem-solving abilities
  • Multitasking
  • Professionalism
  • Effective communication skills
  • Diversity awareness

Timeline

Casework Manager

Luzerne County Children, Youth and Families Services
03.2020 - 03.2026

Casework Supervisor

Luzerne County Children, Youth and Families Services
07.2014 - 03.2020

Caseworker 2

Luzerne County Children, Youth and Families Services
03.1990 - 07.2014

Bachelor of Arts - Sociology/Social Work

East Stroudsburg University of Pennsylvania
Donna Domiano
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