Donna Drake
Spokane,WA
Summary
Highly motivated Community Development professional with 30+ years of customer service excellence and more than 15 years of organizational, administrative, and partnership-building experience. Company leader in coordinating community investment initiatives, strengthening nonprofit relationships, and supporting regional teams with professionalism and accountability. Passionate about volunteerism and strengthening communities across Northeast Washington.
Overview
22
22
years of professional experience
Work History
Office & Community Development Coordinator
Teck
Spokane, Washington
01.2023 - Current
- Facilitate and strengthen partnerships with nonprofits including the American Red Cross, Family Promise of Spokane, Second Harvest, Northeast Washington Hunger Coalition, and Colville Fish Hatchery Skills Center.
- Evaluate, vet, and manage community investment proposals in alignment with Teck’s community development pillars.
- Track funding commitments, report spending, and support corporate governance for community investments.
- Present success stories and community impact internally to Enterprise Community Development teams.
- Lead officewide volunteer initiatives, coordinating logistics, communication, and recognition, resulting in nearly 100% staff participation.
- Led the annual Spokane Blood Drive event exceeding expectations by collecting 33 units of blood.
- Provide dependable support to the Environmental team, ensuring smooth office operations.
- Operate with autonomy, ownership, and reliability with minimal supervision.
Office Coordinator
Teck
Spokane, Washington
01.2017 - 01.2023
- Served as primary administrative and customer service support for environmental and corporate teams.
- Coordinated office operations, event planning, procurement, travel, and logistics.
- Acted as a central communication point for staff, contractors, and external stakeholders.
Accounts Control Representative
Zenith American Solutions
Spokane, Washington
01.2008 - 01.2017
- Delivered customer service to clients and benefit plan participants.
- Administered COBRA, processed eligibility, and ensured confidentiality under HIPAA.
- Prepared financial deposits, posted premiums, generated reports, and handled medical child support orders.
Medical Records Processor
Secure Health
Spokane, Washington
01.2004 - 01.2008
- Independently operated a satellite office and processed medical records requests.
- Ensured strict HIPAA compliance and maintained confidential patient data.
- Provided customer service and completed high-volume information requests.
Education
Secretarial II Program -
Irvine College of Business
Irvine, CaliforniaWord Processing & Spreadsheets Certificate -
Interface Computer School
Spokane, WashingtonSkills
- Organized successful annual American Red Cross Blood Drive and was featured in publication in Teck Connect and on Teck social media
- Volunteered and represented Teck at the Red Cross Wildfire Preparedness event, delivering a Volunteer Moment presentation to the Red Cross Board
- Authored multiple success stories highlighting Teck’s community development work for publication in Teck Connect and on Teck social media
- Led staff engagement efforts by sharing meaningful volunteer stories, helping achieve nearly 100% office participation in community initiatives
- Invited colleagues to participate in nonprofit partner site visits, strengthening internal understanding of local needs
- Presented community investment outcomes and success stories at Enterprise Community Development meetings
- Recommended a three-year CI budget projection for the Community Development Leadership Team
Affiliations
- Flying Irish Running Club – Spokane, Washington
- Board Member & Membership Director (2017 – 2021)
Served on the leadership team for Spokane’s largest running club that attracted between 300 to 600 participants weekly. Managed membership relations, communications, and event support.
Timeline
Office & Community Development Coordinator
Teck
01.2023 - Current
Office Coordinator
Teck
01.2017 - 01.2023
Accounts Control Representative
Zenith American Solutions
01.2008 - 01.2017
Medical Records Processor
Secure Health
01.2004 - 01.2008
Secretarial II Program -
Irvine College of Business
Word Processing & Spreadsheets Certificate -
Interface Computer School