donna ervin
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 4 years of performance. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Work History
Administrative Assistant
4 Years 10 Months- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Responded to inquiries from callers seeking information.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
Household Coordinator
1 Year 11 MonthsKept the overall function of the household running smoothly, ensures that necessary appointments are made and that travel and other necessary support are arranged to enable residents to attend, and ensures that all household meetings of staff and elders are taking place appropriately. Achieved the financial objectives of the community by preparing and accounting for the household budget. Provided leadership and vision to the household by serving as a role model for core competencies, maintaining professionalism, supporting a learning environment by keeping abreast of latest trends and new ideas, collaborating with other household coordinators, mentors and guides to share resources, knowledge, expertise, opportunities and achievements.
Education
Associate of Arts - Psychology
Skills
Certification
- CNA - Certified Nurse Assistant